Summary
Overview
Work History
Education
Skills
Timeline
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Rupa Dutta

Dallas,TX

Summary

Extensive knowledge testing with Retail, Insurance, Payment, Health, ecommerce, food and beverages industries. Certification processes for EMV hardware and software with major payment networks and acquiring banks. Proficient with Payment Certification with major brands (Visa, Mastercard, Discover and Amex) using UL Test tool. Collaborate with development teams to integrate EMV functionality into new and existing payment systems. Proficient testing POS functionality with devices (QSR, CFD, Pinpad, Scanner, Fuel, Cash Drawer). Experience testing with Android Emulator. Proficient with Agile/Waterfall software development methodology testing. Manual testing in SDLC phases (Test planning, Test Strategy, Functional, Integration, Regression, End to End and UAT) Proficient with test management tool HP ALM, Jira and Test Rail. Proficient testing different types of Payment with Point of Sale and CFD Proficient in mobile app testing with variations of Apple iOS and Android OS. Experience working with host (Heartland, Global Payment, First Data) and Payment Gateway (Elavon, Fiserv). Maintained up-to-date knowledge of industry trends and technological advancements in EMV technology. Payment gateway integration, POS systems, Firmware testing. Experience with the EMV, Contactless and MSR functionality Experience testing with Front house and Back house application. Experience in testing of various applications including Standalone, Web, Mobile, Client /Server and hardware devices. Possess a deep understanding of the POS payment domain, including EMV standards, payment processing protocols, card schemes, and security best practices.

Overview

17
17
years of professional experience

Work History

Sr. QA Analyst

NCR Voyix
12.2023 - Current
  • Company Overview: NCR Voyix is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries
  • Worked and helped team with EMV certification process for a new payment terminal, achieving certification with Discover and Amex
  • Led a project to migrate legacy payment systems to EMV compliance, resulting in improved transaction security and compliance
  • Testing end to end functionality of POS (Sale, refund, void, promotions, loyalty, Payments)
  • SME of payment functionality
  • Collaborate with the development team to resolve issues/defects
  • Configure and Maintain test environment
  • Collaborated with cross-functional teams to validate integration points between payment systems and other business applications
  • Conducted testing on various payment gateways with credit card, debit card and digital wallets
  • Conducted testing of payment and financial systems to ensure accuracy and reliability of transaction processing
  • Working closely with Stakeholders and vendors to meet the project timeline
  • Worked in SharePoint for QA document repository
  • Assisted in Cross browser testing after each defect has been fixed
  • Performed mobile testing with variations of Apple iOS and Android OS
  • NCR Voyix is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries

Sr. QA Analyst

7-Eleven
12.2017 - 11.2023
  • Company Overview: 7-Eleven is NEC America’s client, and I am working for their POS System testing which uses a variety of technologies to run their store POS systems and corporate support center
  • Analyzed and optimized payment systems for EMV compatibility and performance
  • Payment’s certification with host for EMV and Contactless standards (Heathland Payment Systems HPS and Global Payments)
  • Delivered contactless functionality for a client with over 12000 stores nationwide
  • Implementation of Fast Quick Chip and Quick Chip for retail stores
  • Certification for EMV Quick Chip (Heathland Payment Systems HPS) Client:7-11 14,000 stores
  • Delivered Canada integration on the payment ecosystem as well as loyalty program
  • Tested integration of several mobile app with the POS: 7-11 Digital Wallet, 7Now, 7Boss, 7Rewards
  • Certification for Ingenico Lane 7000 pin pad
  • Worked on testing payment using Credit and Debit cards of different types (MSR, MSD, EMV, Contactless)
  • Testing Cloud based front end applications
  • Mobile Payments (Google Pay, Apple Pay, Samsung Pay)
  • Mobile App and digital wallet testing
  • Testing Sale, Return, Promotion with different peripherals
  • Co-ordination between external teams
  • (End to End testing initiative)
  • Testing of POS software for convenience store including fuel, pin pads (Ingenico 250)
  • 7-Eleven is NEC America’s client, and I am working for their POS System testing which uses a variety of technologies to run their store POS systems and corporate support center

Senior QA

National General Insurance
04.2016 - 11.2017
  • Company Overview: National General Insurance Group offers property and casualty products, including personal auto, RV, motorcycle, commercial auto and more
  • National General Insurance provides claim service for its customer
  • Assisted in web testing and conducted maintenance release testing
  • Working closely with Stakeholders and vendors to meet the project timeline
  • Responsible for gathering requirements for different solicitations and business processes and write test cases and test scripts
  • Responsible for Negative Testing, Positive Testing, Interface Testing and System Testing considering the baseline of developed test plan
  • Interacted with Business Analysts for constant upgrade of the Functional Requirements
  • Wrote Detailed Test Plans and Test cases based on use case requirements and Functional Specifications
  • Performed manual testing considering the baseline of developed test plan
  • Involved in heavy Regression test for every modified build
  • Reported and tracked the status of the bugs and assigned severity ratings
  • Attended the meeting to review the objectives, defects status, and plan for the releases
  • Participated in the defect review meetings with the team members
  • Provided written status report of testing and documented the successful or unsuccessful completion of each test condition
  • National General Insurance Group offers property and casualty products, including personal auto, RV, motorcycle, commercial auto and more
  • National General Insurance provides claim service for its customer

QA Tester

American Heart Association
06.2014 - 11.2015
  • Company Overview: The American Heart Association is a non-profit organization that fosters appropriate cardiac care in an effort to reduce disability and deaths caused by cardiovascular disease and stroke
  • Performed web testing in multiple browsers Chrome, Firefox, Mozilla, Internet Explorer, Safari
  • Performed mobile testing with variations of Apple iOS and Android OS
  • Performed Testing by executing Positive and Negative Test Scenarios
  • Assisted in Cross browser testing after each defect has been fixed
  • Performed compatibility testing by testing four versions back of each browser
  • Worked in SharePoint for QA document repository
  • Documented test results and logged defects in Bugzilla
  • Assisted in writing UAT test script for business users and tracking UAT defects
  • Evaluated and reported the Test Results and the overall progress periodically to the Project Management
  • Communicating with the Developers regarding detect status and root cause analysis
  • Worked closely with team lead and project manager to provide timely communications regarding project progress
  • The American Heart Association is a non-profit organization that fosters appropriate cardiac care in an effort to reduce disability and deaths caused by cardiovascular disease and stroke

QA Tester

Brinker International (Chili’s and Maggiano’s Restaurant)
01.2008 - 02.2014
  • Company Overview: Brinker is a global restaurant portfolio company which uses a variety of technologies to run their restaurant POS systems and corporate support center
  • Assisted in web testing and conducted maintenance release testing
  • Assisted in Cross browser testing of multiple releases of online ordering
  • Worked in SharePoint for QA document repository
  • Led onsite and offshore teams to implement a new POS system (NCR) for the restaurants, including overseeing integrations of labor, payroll and HR functionality
  • Assisted in UAT testing with accounting, marketing business users
  • Assisted in Mobile App testing for Online Ordering application
  • Oversaw contractors and executed onsite manual tests for supporting legacy POS system releases both Windows 2000 and Windows 2003 systems
  • Completed critical path testing of new releases on Tablet PC devices used in the restaurant as well as patches for the KDS (kitchen monitor) systems
  • Completed end to end testing of tabletop media (Kiosk)
  • Collaborated with project managers to provide timely communications and exceeded all project deadlines
  • Worked closely with deployment team and followed up with restaurant managers during POS system upgrades
  • Created technical documentation to assist offshore development
  • Assisted the Security group to apply all necessary Microsoft security patches and application patch upgrades for both corporate systems as well as restaurant server/register systems
  • Brinker is a global restaurant portfolio company which uses a variety of technologies to run their restaurant POS systems and corporate support center

Education

Bachelor’s degree -

University of Central Oklahoma (UCO)
Oklahoma City, OK
12.2004

Skills

  • Jira
  • Test Track 2012
  • Mongo DB
  • DevOps
  • SQL
  • Manual testing proficiency
  • API testing experience
  • Agile methodology
  • Cross-browser testing
  • Mobile application testing
  • Collaboration and communication
  • Test plan creation
  • Defect tracking mastery
  • Requirements analysis
  • Test case development
  • Test script writing
  • Regression testing techniques
  • Version control systems
  • Functional testing
  • Payment Technology

Timeline

Sr. QA Analyst

NCR Voyix
12.2023 - Current

Sr. QA Analyst

7-Eleven
12.2017 - 11.2023

Senior QA

National General Insurance
04.2016 - 11.2017

QA Tester

American Heart Association
06.2014 - 11.2015

QA Tester

Brinker International (Chili’s and Maggiano’s Restaurant)
01.2008 - 02.2014

Bachelor’s degree -

University of Central Oklahoma (UCO)
Rupa Dutta