Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rupa Staver

Madison,WI

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

3
3
years of professional experience

Work History

Customer Service Lead

Wal-Mart Supercenter
Madison, WI
03.2023 - Current
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered phone calls to assist customers with questions and orders.
  • Scanned items and checked pricing on cash register for accuracy.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Cashier, Produce

Pick N Save
Madison, WI
08.2021 - 03.2023
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Greeted customers promptly and responded to questions.
  • Offered customers carry-out service at completion of transaction.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

High School Diploma -

Adarsha, MA.VI.
Barahachhetra Sunsari Nepal.
10-1988

Skills

  • Payment Processing
  • Sales
  • Customer service excellence
  • Status Updates
  • Customer Complaint Resolution
  • Billing arrangements
  • Customer Relations
  • Team training and development
  • Telephone Etiquette
  • Quality Assurance
  • Product Location
  • Marketing tools
  • Client Engagement
  • Company Branding
  • Cash Handling
  • Call Management
  • Product Knowledge
  • Report Generation
  • Customer Service
  • In-store support
  • Researching
  • Stock management
  • Technical Support
  • Building rapport
  • Problem-solving abilities
  • Dispute Resolution
  • Credit card payment processing
  • Follow-up skills
  • Quality Control
  • Conflict Resolution
  • Store maintenance
  • Team Development
  • Reading Comprehension
  • Paperwork Processing
  • Inbound and Outbound Calling

Languages

English
Professional
Nepali
Professional

Timeline

Customer Service Lead

Wal-Mart Supercenter
03.2023 - Current

Cashier, Produce

Pick N Save
08.2021 - 03.2023

High School Diploma -

Adarsha, MA.VI.
Rupa Staver