Rupak Thapa
El sobrante,CA
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Driver
Uber
, CA
03.2024 - Current
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Worked closely with dispatch center staff to coordinate pickups and drop-offs promptly.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
Manager
Avondale Hotel
Oakland, CA
11.2015 - 12.2016
- Led hotel operations, driving guest satisfaction scores to record highs. Implemented cost-saving measures, boosting profitability while maintaining service quality.
- Revamped the booking system, streamlining the check-in process, and reducing wait times. Introduced eco-friendly initiatives, enhancing the hotel's sustainability profile.
Manager
Nepal cargo
Kathmandu, Nepal, Bagmati
08.2009 - 08.2014
- Led cargo operations, optimizing logistics for enhanced efficiency. Streamlined processes, reducing delivery times and boosting customer satisfaction.
Education
Bachelor of Arts -
Tri-chandra College
Kathmandu, Nepal04-2006
High School Diploma -
Bhaktapur Multiple Campus
Bhaktapur, Nepal03-2002
Skills
- Integrity and Honesty
- Team Development
- Cargo inspections
- Customer relations skills
- Public safety
- Crisis Management
Languages
English
Professional
Nepali
Native/ Bilingual
Hindi
Professional
Timeline
Driver
Uber
03.2024 - Current
Manager
Avondale Hotel
11.2015 - 12.2016
Manager
Nepal cargo
08.2009 - 08.2014
Bachelor of Arts -
Tri-chandra College
High School Diploma -
Bhaktapur Multiple Campus
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