Rupal Patel
Mason,USA
Summary
Dynamic Senior Quality Assurance Manager at Cintas, with a proven track record of reducing defects by 37% through strategic initiatives and team collaboration. Expert in quality control systems, and skilled in SAP ECC, dedicated to continuous improvement and mentoring teams. Strong background in compliance standards, process optimization, and risk management strategies, driving operational efficiency, and customer satisfaction. Recognized for leadership capabilities, delivering high productivity, and fostering an environment of excellence. Systematic Quality Assurance Manager with an excellent eye for detail, and a knack for devising and establishing effective quality procedures, standards, and specifications. Talented at clearly specifying quality requirements with suppliers, and monitoring procedure performance. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed. Meticulous Quality Assurance Manager with 13 years of experience. Talented at performing detail-oriented inspections and training employees for excellent service. Accomplished at meeting long-term financial and quality goals.
Overview
18
18
years of professional experience
2
2
Certification
Work History
Senior Quality Assurance Manager
Cintas
Mason, OH
04.2018 - Current
- Lead QA team, reducing defects by 37%, achieving 98% customer satisfaction
- Implement quality standards, enhancing testing processes, ensuring compliance
- Mentor team, fostering skills, developing innovative solutions
- Oversee audits, resolving issues promptly, driving continuous improvement
- Modernize quality systems with automated testing, real-time monitoring
- Analyze quality metrics and testing protocols to enhance operational efficiency, while embracing team development and stakeholder collaboration
- Design and implement world-class quality assurance frameworks, integrating automated solutions to streamline testing procedures
- Partner with cross-functional teams to optimize quality processes, ensuring alignment between testing methodologies and business objectives
- Lead strategic quality initiatives, introducing advanced monitoring systems while mentoring team members in emerging QA methodologies
- Pioneer next-generation automated testing frameworks, integrating real-time monitoring systems to revolutionize quality assurance workflows
- Orchestrate cross-functional quality improvement projects, aligning testing methodologies with business goals while fostering stakeholder partnerships
- Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
- Reviewed project specifications with stakeholders to ensure compliance with regulatory requirements.
- Managed supplier key performance indicators and checked materials for compliance with specifications.
- Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
- Provided technical support during internal and external audits conducted by certification bodies.
- Negotiated with suppliers and vendors to improve product quality, reduce costs, and ensure timely delivery of materials.
- Established quality metrics and benchmarks to measure performance and guide strategic decision-making.
- Evaluated existing procedures and recommended changes for improved efficiency.
- Ensured that all manufacturing processes are compliant with ISO 9001, 2015 standards.
- Documented results from tests, inspections, reviews and audits performed on raw materials or finished products.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Assessed performance against established objectives through statistical process control techniques.
- Implemented corrective and preventive action (CAPA) systems, significantly reducing defect rates and improving product reliability.
- Initiated root cause analysis investigations when discrepancies were identified in the production process.
- Established procedures and quality standards.
- Established metrics to measure effectiveness of quality assurance activities.
- Monitored product trends and suggested changes.
- Led cross-functional teams in conducting detailed product audits, identifying quality issues and ensuring compliance with specifications.
- Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
- Supervised and guided inspectors, technicians, and other staff.
- Developed and implemented comprehensive quality assurance policies and procedures to meet industry standards and regulatory requirements.
- Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Established and accomplished goals for improvements in profits, quality and delivery.
- Trained and mentored staff on quality assurance procedures, policies and standards.
- Established product specifications and quality assurance practices.
- Maintained up-to-date knowledge of industry trends, best practices and regulations.
- Reviewed current standards and policies.
- Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
- Kept records of quality reports and statistical reviews.
- Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
Quality Assurance Manager
Cintas
Mason, OH
03.2015 - 06.2018
- Led quality audits, created process and procedure
- Implemented Standard Operating Procedures
- Implemented training programs, boosting team efficiency and product quality
- Analyzed data trends, achieving measurable improvements, and identifying issues
- Collaborated with teams to streamline processes, increasing output
- Developed quality metrics for better performance tracking and accountability
- Redesigned quality monitoring protocols by implementing real-time data analytics, enabling proactive issue identification and swift corrective actions
- Orchestrated quality improvement workshops with production teams, fostering knowledge sharing and developing targeted solutions for complex manufacturing challenges
- Pioneered the implementation of predictive quality management tools, transforming reactive processes into proactive quality assurance strategies.
- Spearheaded advanced quality monitoring system integration, leveraging real-time analytics to detect and resolve production issues, reducing defects by 12%.
- Established comprehensive quality metrics framework to enhance performance tracking, driving continuous improvement in manufacturing processes
- Led cross-functional quality improvement initiatives, facilitating workshops that transformed operational efficiency and product consistency
- Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Maintained records of all test results and monitored trends over time in order to detect potential problems early on.
- Developed and implemented quality assurance policies and procedures.
Quality Assurance Supervisor
Cintas
Mason, OH
04.2013 - 11.2014
- Led quality control, reducing defects, and boosting efficiency with systematic protocols
- Implemented testing protocols, ensuring product excellence and regulatory compliance
- Supervised teams, modernized data collection, and enhanced real-time production monitoring
- Coordinated teams to optimize quality control, fostering continuous improvement
- Mentored teams in advanced testing, enhancing product reliability and customer satisfaction
- Spearheaded quality control innovation by implementing digital tracking systems for real-time production monitoring, strengthening documentation standards across units
- Established advanced testing protocols and quality metrics that enhanced product reliability, leading to substantial improvements in defect detection rates
- Unified cross-functional teams to optimize quality assurance processes, fostering knowledge sharing and operational excellence in manufacturing
- Orchestrated comprehensive documentation updates while maintaining strict regulatory compliance, ensuring thorough quality control standards
- Guided quality control teams through advanced methodology adoption while facilitating effective interdepartmental communication channels
- Developed and executed comprehensive quality control strategies, integrating digital monitoring systems to streamline production tracking and enhance defect detection
- Supervised a team of Quality Control Inspectors and Technicians.
- Verified that all customer orders met required specifications prior to shipment.
- Developed and implemented Quality Assurance policies, procedures, and standards.
Shift Supervisor (Picking, Shipping, & Receiving)
Owens & Minor Distribution Center
Hebron, Kentucky
02.2011 - 04.2013
- Led 70+ employees, ensuring efficient operations and quality standards
- Managed $50 healthcare accounts, improving inventory accuracy and workflow
- Conducted staff training, fostering team development and performance
- Coordinated shipments, ensuring compliance with safety protocols
- Produced KPI reports, driving operational improvements and results
- Spearheaded operational efficiency initiatives, reducing processing times while maintaining exceptional service levels for healthcare partners
- Optimized warehouse logistics and streamlined distribution processes, implementing data-driven solutions that enhanced inventory accuracy for $50M healthcare accounts
- Directed cross-functional teams of 40+ staff members in picking, shipping, and receiving operations, establishing clear protocols and quality benchmarks
- Revamped operational workflows through strategic process improvements, reducing order processing time while maintaining exceptional service standards
- Built high-performing teams through comprehensive training programs, mentorship initiatives, and performance monitoring systems
- Instituted robust safety compliance measures across shipping operations, ensuring adherence to healthcare industry regulations and standards
Resource Planning Analyst (RPA)
Gap Inc. Distribution Center
Hebron, Kentucky
06.2008 - 01.2011
- Coordinated daily order waves and improved operational efficiency through strategic planning
- Implemented process enhancements, achieving measurable productivity gains in warehouse operations
- Managed multiple projects, optimizing resource allocation to meet strict deadlines
- Analyzed WMS/DLX reports, identifying improvement areas and developing effective solutions
- Led cross-functional teams, ensuring alignment with strategic goals and operational objectives
- Optimized warehouse operations through data-driven resource allocation and systematic wave planning, ensuring efficient order fulfilment and operational excellence
- Streamlined cross-functional workflow by implementing strategic process improvements and developing comprehensive SOPs for distribution operations
- Lead long-term strategic planning initiatives, integrating feedback from HR, Finance, IT, and GLS teams to enhance operational effectiveness
- Led bi-weekly leadership meetings to align production targets, fostering team coordination and ensuring consistent achievement of daily objectives
- Managed multiple warehouse systems including WMS and DLX, analyzing performance metrics to identify and implement process enhancement opportunities
- Monitored warehouse performance metrics through WMS systems, identifying bottlenecks and implementing data-driven solutions for enhanced distribution flow
- Facilitated cross-departmental coordination between Operations, IT, and Finance teams to streamline distribution processes and improve workflow efficiency
- Developed automated scheduling solutions for order wave management, resulting in significant improvements to warehouse throughput and resource utilization
- Spearheaded operational excellence initiatives through strategic planning and continuous process refinement, driving sustainable improvements in distribution
- Optimized warehouse productivity through data-driven wave planning and resource allocation, leveraging WMS/DLX systems to enhance distribution efficiency
- Developed innovative scheduling solutions for order wave management, driving substantial improvements in warehouse throughput and resource utilization
Store Manager
Sunoco Fast Mart
Cincinnati, Ohio
05.2001 - 03.2007
- Managed inventory and staff, boosting efficiency and customer satisfaction
- Trained and developed teams, enhancing productivity and service quality
- Handled customer issues, ensuring high satisfaction and repeat business
- Implemented cost-effective inventory control measures and streamlined operational procedures while supervising daily store activities and staff development
- Built and mentored high-performing teams through strategic conflict resolution, while maintaining exceptional customer service standards and operational efficiency
- Revitalized store management through modern scheduling systems and proactive customer service approaches, leading to improved operational performance
- Orchestrated comprehensive store operations including inventory tracking, staff training, and customer service protocols to ensure consistent service excellence
- Spearheaded store operations and inventory optimization while funding 65% of college tuition, demonstrating exceptional multitasking and financial management skills
Education
Bachelor Business Administration - Operations Management, Project Management
University of Cincinnati
Cincinnati, Ohio12.2007
Skills
- SAP ECC & EWM
- WBS & AS400
- Microsoft Team, Office, Outlook, OneDrive
- Adobe Acrobat Reader Pro
- CQATS Database
- Excel, PowerPoint, Smartsheet
- Visio drawing
- Process improvement
- Regulatory Compliance
- Cross-functional collaboration
- Risk assessment
- Quality metrics& Statistical analysis
- Project management & Supplier management
- Product development
- Root-cause analysis
- Quality standards determination
- Change management
- Supplier quality management
- Specification development
- Effective multitasking
Certification
- Six-Sigma Green Belt
- Sr. Six-Sigma Green Belt
- Standard Operating Procedures (SOP)
- 21 CFR FDA Requirements
- OSHA Requirements
- CPR Certified
References
Available upon request
Honors And Affiliations
- IAAP, Cincinnati Chapter, Recipient
- The Marie McKeown Memorial Scholarship, Darwin T. Turner Scholars
- United Cultures, Anderson High School, Cincinnati, 2002-2003
- Recipient, Business Professionals of America, Great Oaks, Cincinnati, Ohio, 2002-2003
- College of Business Dean’s List, University of Cincinnati
- APICS, Cincinnati, Ohio, 2005
- Education services, Supplement Instruction Leader, Business Statistics II, University of Cincinnati, 2007
- LAC Education services, Tutor, Business Statistics, Microeconomics, University of Cincinnati, 2005-2007
Timeline
Senior Quality Assurance Manager
Cintas
04.2018 - Current
Quality Assurance Manager
Cintas
03.2015 - 06.2018
Quality Assurance Supervisor
Cintas
04.2013 - 11.2014
Shift Supervisor (Picking, Shipping, & Receiving)
Owens & Minor Distribution Center
02.2011 - 04.2013
Resource Planning Analyst (RPA)
Gap Inc. Distribution Center
06.2008 - 01.2011
Store Manager
Sunoco Fast Mart
05.2001 - 03.2007
Bachelor Business Administration - Operations Management, Project Management
University of Cincinnati
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