Thorough Senior Analyst with over a 8-year background in Training & Delivery and a proven track record of facilitating engaging and effective learning experiences. Equipped with a deep understanding of instructional design principles and learning methodologies, I am dedicated to creating innovative and learner-centered training programs. Seeking to leverage my expertise in educational technology, curriculum development, and instructional delivery to drive organizational growth and empower individuals to achieve their full potential.
Onboarded and managed an international call center virtually peak pandemic
Collaborated with a team of Quality Assurance to measure training effectiveness which led to reduced overall escalations by 32%