Rupali Dwivedi
Buffalo Grove,IL
Summary
Results-driven Senior Business Analyst and Product Owner with over 8 years of expertise in retail space planning, merchandising analytics, and cross-functional project leadership. Proven ability to translate complex business requirements into actionable, data-driven solutions that enhance operational efficiency and drive value through collaboration with development teams and stakeholders. A strong commitment to leveraging analytical skills fosters innovation and optimizes business processes within dynamic retail environments. Recognized for a strategic mindset and proactive problem-solving approach that consistently delivers measurable results.
Overview
14
14
years of professional experience
Work History
Senior Analyst / Product Owner – Merchandising & Space Management
Tata Consultancy Services (Client: Walgreens)
01.2019 - Current
- As a Product Owner for merchandising and space management workflows, collaborating with business stakeholders to gather requirements and define product enhancements.
- Developed user stories, prioritized backlogs, and partnered with engineering teams to deliver application improvements that enhanced planogram accuracy and execution.
- Gathered insights from data to define outcomes, influence feature prioritization, and measure product performance across 8,000+ stores.
- Led end-to-end validation of merchandising data, ensuring data integrity and alignment with business rules for system releases.
- Created reporting dashboards to track space utilization, category performance, and feature adoption, enabling informed product roadmap decisions.
- Partnered with cross-functional teams (Engineering, merchandising, space planning, operations) to align requirements, resolve issues, and streamline workflows.
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Identified inefficiencies in applications and processes and proposed enhancements that reduced planogram turnaround time by 25%.
- Conducted UAT for system changes and incorporated feedback to improve product usability and data accuracy.
Business Analyst – Retail Data, Systems & Space Management
Randstad Technologies (Client: Walgreens)
05.2017 - 01.2019
- Supported product and business teams by translating category strategy into system requirements for floor planning and assortment workflows.
- Used SQL and Excel to analyze sales, product ranking, and assortment data, providing recommendations that aligned with system enhancement needs.
- Automated validation reports to improve accuracy tracking and reduce manual review time by 30%.
- Collaborated with IT teams to test product features, document defects, and support release readiness.
- Extracted and reconciled merchandising datasets to support product decisions and system updates.
Quality Analyst – Data Reporting & Analysis
Raza Communications
03.2012 - 11.2015
- Managed performance tracking for sales and service teams using Excel-based reporting dashboards.
- Analyzed customer behavior patterns to support process improvements and enhance customer satisfaction.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Created and revised procedures, checklists and job aids to reduce errors.
- Kept scripts and test cases updated with current requirements.
Education
Master of Arts -
DBS College
Bachelor of Arts - undefined
DBS College
Advanced Diploma - Computer Applications
UPTech
Business Professional Programmer ('O' Level) -
DOEACC
Skills
- Product Vision and Strategy
- Product Roadmap
- Market Analysis
- Agile Methodologies
- Backlog Management
- Product Development
- Problem-Solving
- Data analysis -SQL and advanced excel
Accomplishments
- Collaborated with Engineering teams in the development of apps e.g. Blue yonder custom apps and Walgreens custom apps (BDM and Open Access).
- Reduced project delivery times by 30% by streamlining processes.
- Collaborated with engineering, sales, and marketing teams to deliver solutions that met market demands.
- Managed stakeholder relationships and aligned diverse teams around a common product goal.
Timeline
Senior Analyst / Product Owner – Merchandising & Space Management
Tata Consultancy Services (Client: Walgreens)
01.2019 - Current
Business Analyst – Retail Data, Systems & Space Management
Randstad Technologies (Client: Walgreens)
05.2017 - 01.2019
Quality Analyst – Data Reporting & Analysis
Raza Communications
03.2012 - 11.2015
Bachelor of Arts - undefined
DBS College
Advanced Diploma - Computer Applications
UPTech
Master of Arts -
DBS College
Business Professional Programmer ('O' Level) -
DOEACC