Proficient at deconstructing and planning stories to facilitate improvements to product design and implementation. Experienced in product management, strategic decision making, program management, stakeholder management, business analysis.
Overview
9
9
years of professional experience
Work History
Senior Product Manager (Technical)
MasterCard
05.2023 - Current
Analyzes business process issues and/or problems and provides consulting assistance to system users; conducts research on possible solutions and makes recommendations based on findings.
Provides technical end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions.
Create and analyze performance metrics to inform decision making and new feature additions.
Fostering strong relationships with cross-functional peers, creating a collaborative culture.
Works on enhancement of system efficiency by identifying and resolving complex technical issues.
Assists in the development of long-term IT strategies aligned with overarching organizational goals.
Constant process improvement initiatives that led to cost savings while maintaining high-quality output standards.
Requirements gathering and performance gap analysis for product.
Product Owner
Bayer-Climate
11.2021 - 05.2023
Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work
Worked together with product management to create, refine, and maintain a product backlog that reflects value and produces an exceptional customer experience for both external and internal stakeholders
Collaborated on stages of product development lifecycle from requirement gathering to production releases
Discussed and implemented product scaling strategies with team members through implementing agile ideation planning, and decreasing the timeline by 10% without hurting quality
Conduct market research, drafting consumer surveys to collect feedback on company product range in order to deliver functional and quality improvements
Created reports and dashboards to provide insights into sales and marketing operations as well as kept customers and management in loop with latest information
Maintained healthy product backlog that is aligned with stakeholder priorities maximized the value delivered by the technical delivery team through prioritization and continuous refinement.
Scientific computing specialist
University of Georgia
01.2017 - 08.2021
Conducted user experience (UX) design and testing to ensure products meet customer needs and deliver a positive user experience
Delivered product releases using agile framework by implementing scrum best practices and utilizing tools like Miro, JIRA and Confluence
Oversaw entire product deployments from vision and creation to rollout and delivery
Collected and analyzed client requirements, incorporating business goals and budgetary concerns into project proposals
Interfaced between high-value customers and developers, encouraging use of client feedback in software updates resulting in increased brand awareness and a 20% year-on-year increase in product usage
Collaborated with stakeholders to identify and implement business process improvements
Monitored market and competitor trends, and analyzed customer feedback data, leading to 5 key product feature changes during tenure
Technically strong in digital product development.
Web Developer Intern
Georgia southwestern state University
01.2015 - 01.2016
Assisted with troubleshooting tasks to uncover issues within software
Developed user interfaces with modern JavaScript frameworks, HTML5 and CSS3
Prioritized and problem-solved several tasks concurrently with minimum supervision
Maintained client websites with timely updates
Documented project changes in team manuals for future reference and use
Studied user requirements to gain strong understanding of project initiatives and deadlines.