Rupali Wakde
South Jordan,UT
Summary
Dynamic Oracle Cloud HCM Time and Labor Analyst with a proven track record in automating processes and enhancing customer satisfaction. Expert in HCM OTL and skilled in strategic planning, I excel at transforming client needs into actionable solutions, ensuring seamless HR operations, and fostering strong relationships. Recognized for quick issue resolution, and effective communication.
Overview
15
15
years of professional experience
Work History
Oracle Cloud HCM Analyst
Oracle
01.2024 - Current
- Specialized in Fusion HCM Time and Labor and Absence Management as Senior Analyst.
- Implemented strategies for automating organizational processes.
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
- Collaborated with cross-functional teams to improve project efficiency.
- Actively participated in knowledge sharing sessions with colleagues to stay up-to-date on emerging trends in the field of Oracle Cloud computing.
- Analyzed customer requirements and designed custom cloud solutions to address their specific needs.
Senior Technical Support Analyst
Oracle
04.2016 - Current
- Served as Senior Technical Support Analyst specializing in HCM Time and Labor, Payroll for North America, HR Core and Enterprise Components.
- Collaborated with international customers daily via phone, Zoom, and chat.
- Responded promptly to issues, earning numerous customer accolades.
- Specialized in addressing production challenges to ensure business continuity.
- Partnered with Development Team to transform customer needs into detailed functional specifications.
- Performed regular assessments of delivered functionalities to ensure issue detection.
- Can successfully manage multiple priorities simultaneously from various customers.
- Led sessions to provide solutions for team inquiries.
- Performed root cause analysis on IT incidents to identify solutions.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Documented all activities related to technical support including resolutions and updates.
- Assisted customers with installation, configuration, maintenance, and troubleshooting of computer systems.
- Collaborated with other departments within the organization to resolve customer inquiries efficiently.
- Analyzed system logs and identified potential issues.
- Created user accounts, maintained system security, and configured user settings in accordance with corporate policies.
PeopleSoft Consultant
QUESTAR CORP
10.2015 - 03.2016
- Served as HCM Consultant specializing in HR systems.
- Quick resolution on the issues.
- Prepared functional design documents based on business requirements provided by clients.
- Trained end users on how to use the application effectively according to their individual roles within the organization.
- Coordinated between multiple teams involved in the project lifecycle including technical staff, project managers, functional consultants.
- Assisted with installation of new versions of software upgrades for existing systems.
- Created user manuals and documentation to ensure proper use of the system by end users.
- Provided technical expertise and guidance to clients in the implementation of PeopleSoft solutions.
- Designed security roles and managed user access rights within the system.
- Analyzed client requirements, designed configurations, and developed customizations to meet their needs.
- Actively participated in daily standup meetings with other team members discussing progress updates on tasks assigned.
- Provided production support for resolving incidents reported by customers regarding their usage of PeopleSoft applications.
- Resolved issues related to system design and development of reports using SQR programming language.
- Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
PeopleSoft Developer
Tata Consultancy Services
03.2011 - 04.2015
- Developed and maintained SQR programs, Application Engines, and People Code for diverse client projects.
- Supported various projects by monitoring batch jobs and addressing production issues.
- Oversaw execution of nightly batch jobs.
- Earned multiple commendations from clients for successful project enhancements.
- Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
- Debugged existing application functionality to identify areas of improvement.
- Worked in team environments to produce high-quality programs and applications for various industries.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
Education
Bachelor's Degree - Computer Science and Engineering
University of Solapur
Solapur, IndiaSkills
- PeopleSoft HCM time and labor
- Oracle Fusion HCM Time and Labor
- Oracle Absence Management
- Proficient in Redwood UI setup and configuration
- Proficient in Oracle database systems
- HCM configuration
- Unix
- Application engine
- SQR processes
- User interface for components
- People code
- Integration broker
- SQL query development
- HCM implementation
- Data analysis
- System troubleshooting
- Customer relationship management
- Process automation
- Performance tuning
- Technical documentation
- Root cause analysis
- Effective communication
- Strategic planning
- Attention to detail
- Time and Labor
- Payroll for North America
- HR Core
- Enterprise Component
- Application Designer
- PS Query
- Issue analysis
- Quick resolution
- SQL and databases
- Complex Problem-solving
- Workflow Analysis
- Technical troubleshooting
- Time and labor management
Industrial Work Experience
- Senior Technical Support Analyst, Oracle, 04/01/16, Present, Working as Senior Technical Support Analyst for HCM Time and Labor, Payroll for North America, HR Core and Enterprise Components., Working with customers across the globe on daily basis, interacting on Phone, Zoom or Chat., Quick Response on issues. Received many Customer appreciations for Exceptional Service., Expertise in resolving production issues which helps businesses to continue., Working closely with Development Team to translate functional specifications from customers., Testing delivered functionalities on daily basis to identify and report issues to development., Can successfully manage multiple priorities simultaneously from various customers., Participate and conduct Team Meetings to resolve queries from other Team Members.
- PeopleSoft Consultant, Questar Corp, 10/01/15, 03/31/16, Worked as HCM Consultant for HR system, Implemented customizations for process improvements in Time and Labor and Talent Management, Development including SQR, Application Engines, People Code, Application Designer, PS Query., Worked on Unix Scripts running for Batch Jobs., Quick resolution on the issues
- PeopleSoft Developer, Tata Consultancy Services, 03/01/11, 04/30/15, Worked as Developer for different prestigious clients. Development including SQR, Application Engines, People Code, Application Designer, PS Query., Also worked as support executive for different projects. Support activities include monitoring Batch Jobs, handling Production Issues, resolving User Tickets, existing Program Enhancements., Managing Nightly Batch Jobs., Received many client appreciations for enhancement projects.
References
References available upon request.
Timeline
Oracle Cloud HCM Analyst
Oracle
01.2024 - Current
Senior Technical Support Analyst
Oracle
04.2016 - Current
PeopleSoft Consultant
QUESTAR CORP
10.2015 - 03.2016
PeopleSoft Developer
Tata Consultancy Services
03.2011 - 04.2015
Bachelor's Degree - Computer Science and Engineering
University of Solapur