Rupam Jha
Vista,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Process Improvement Intern
Frontwave Credit Union
03.2023 - 08.2023
- Changed the existing process of System Access and implemented a new process to improve efficiency by 90%.
- Implemented lean production methods to reduce Time waste by 80%.
- Lean Six Sigma methodologies for continuous process improvement initiatives.
- Enhanced process efficiency by 67% by identifying bottlenecks and implementing optimization strategies.
- Conducted root cause analysis to identify areas of improvement, leading to more effective vendor management processes.
- Assisted in setting project goals, timelines, and milestones while meeting established deadlines.
Client Relationship Manager
State Bank of India (SBI)
05.2019 - 03.2022
- Managed a portfolio of more than 1000 commercial accounts, ensuring timely and accurate delivery of services and products.
- Facilitated the onboarding process for more than 150 Corporate accounts through collaboration with various entities, including government agencies, SMEs, and NGOs.
- Organized promotional events and interacted with community to increase sales volume by 29%.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Customer Sales and Support
State Bank of India (SBI)
12.2012 - 04.2019
- Partnered with government entities, individual clients, and businesses to achieve a 130% yearly growth in branch deposits.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish 25% new client acquisition within one fiscal year.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base by 10%.
- Streamlined loan application processes to fasten approval rates by 30%.
- Established strong client relationships by conducting regular follow-ups and maintaining open communication.
Education
Post-Graduate Certificate - Project Management with Lean Six Sigma Green and Black Belt
University of California San Diego Extension
San Diego, CA08-2023
Bachelor of Science - Computer Programming Specific Applications
Babasaheb Bhimrao Ambedkar Bihar University
Bihar ,India05.2010
Skills
- Lean six sigma
- Operational excellence
- Project Management
- Risk Assessment
- IBM Blueworks Live
- Commercial Lending
- Portfolio Management
- Business Development
- Credit Analysis
- Client relations
Accomplishments
- Achieved saving of $200000 through effectively implementing the Visa DPS Premium Dispute Project.
- Achieved 80% less time waste by introducing improved hiring and onboarding processes for new employees.
- Documented and resolved System Access Review process which led to streamline 163 access request forms.
- Achieved centralized Vendor Management Control by completing Vendor Management Project with accuracy and efficiency.
- Achieved operational excellence through effectively helping with innovative ideas.
Certification
- Project Management, University of California San Diego Extended Studies - Aug 2023
- Lean Six Sigma Green & Black Belt, University of California San Diego Extended Studies - Aug 2023
Residency
USA Permanent Resident
Awards
Best Performer Award [for 7 years continuously], State Bank of India, India
Technicalandpersonalskills
Project management, Project Planning, Cost Management, Stakeholder Management, Risk Management, Retail Banking, Commercial Banking, Mortgage Lending, Loan, Cross-selling, Upselling, Financial Management, Customer Relationship Management (CRM), Business Relationship Management, Microsoft Office Products (e.g., Microsoft Word, Microsoft PPT, Microsoft Excel, etc.), Microsoft Project, Windows, MAC
Languages
English
Professional Working
Hindi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid sick leave401k matchPaid time offStock Options / Equity / Profit SharingFlexible work hoursCompany CultureCareer advancementPersonal development programsTeam Building / Company Retreats4-day work weekTimeline
Process Improvement Intern
Frontwave Credit Union
03.2023 - 08.2023
Client Relationship Manager
State Bank of India (SBI)
05.2019 - 03.2022
Customer Sales and Support
State Bank of India (SBI)
12.2012 - 04.2019
Post-Graduate Certificate - Project Management with Lean Six Sigma Green and Black Belt
University of California San Diego Extension
Bachelor of Science - Computer Programming Specific Applications
Babasaheb Bhimrao Ambedkar Bihar University
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