Rupam Sheikh
Jacksonville,FL
Summary
Highly proactive manager with 8 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
15
15
years of professional experience
Work History
Restaurant General Manager
BAJCO Florida LLC (Papa Johns #575)
08.2022 - Current
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Correctly calculated inventory and ordered appropriate supplies.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Maximized quality assurance by completing frequent line checks.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
Restaurant General Manager
Pizza Hut
02.2021 - 07.2022
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Carefully interviewed, selected, trained, and supervised staff.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Owner
7-eleven
03.2014 - 08.2019
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Restaurant General Manager
Pizza Hut
02.2009 - 06.2013
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Correctly calculated inventory and ordered appropriate supplies.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw food preparation and monitored safety protocols.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Motivated staff to perform at peak efficiency and quality.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
No Degree -
York College of The City University of New York
Jamaica, NYSkills
- Sanitation Standards
- Order Management
- Online Ordering Management
- Restaurant Promotion
- Scheduling Staff
- Training and Onboarding
- ServSafe Food Manager
- Cost controls
- Business Management
- Employee Supervision
- Coaching and Mentoring
- Guest Relations
- POS Terminal Operation
- Safe Food Handling
- Inventory Management
Timeline
Restaurant General Manager
BAJCO Florida LLC (Papa Johns #575)
08.2022 - Current
Restaurant General Manager
Pizza Hut
02.2021 - 07.2022
Owner
7-eleven
03.2014 - 08.2019
Restaurant General Manager
Pizza Hut
02.2009 - 06.2013
No Degree -
York College of The City University of New York
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