RUPA SRAVANI Mutyala
Sun Prairie
Summary
Technical Product Owner with 10+ years of experience delivering digital solutions across healthcare, insurance, and retail domains. Experienced in product lifecycle activities including requirements gathering, backlog management, user stories, sprint planning, PI Planning, and Agile delivery. Skilled in translating complex business needs into functional requirements and collaborating with cross-functional teams to deliver customer-focused solutions. Strong background in Medicaid healthcare systems, claims processing, EDI integrations (837/835/278), provider management, insurance policy lifecycle, and digital platform enhancements. Experienced in ServiceNow, API-based integrations, UAT coordination, and SQL-based data validation. Proven ability to bridge business and technical teams, manage product backlogs, support release planning, and drive high-quality delivery in Agile environments. Recognized for improving process efficiency, resolving complex system issues, and ensuring alignment between product strategy and execution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Product Owner
Gainwell Technologies
08.2024 - Current
- Partner with business stakeholders, Product Owners, and technical teams to drive delivery of healthcare platform enhancements, translating business needs into product requirements aligned with strategic objectives and customer outcomes.
- Facilitate product discovery, requirements elicitation, and backlog refinement sessions with SMEs, architects, developers, and business leaders to define, prioritize, and deliver high-value features and enhancements.
- Develop and maintain user stories, acceptance criteria, process flows, and functional requirements in Jira, ensuring product backlog items are well-defined, traceable, and aligned with business priorities.
- Collaborate with cross-functional Agile teams to support sprint planning, backlog grooming, PI Planning, and release planning activities, contributing to PI objectives, dependency management, and delivery commitments.
- Support product backlog prioritization by evaluating business value, regulatory impact, customer experience, operational risk, and technical dependencies.
- Led requirements strategy and solution design for resolving 1 NPI (National Provider Identifier) complexity, enabling accurate representation of multiple provider organizational relationships across claims and integration workflows.
- Oversee ServiceNow demand intake and Configuration Item (CI) / Change Request (CR) lifecycle, ensuring platform updates follow governance standards and align with long-term platform sustainability.
- Provide business and product guidance for EDI transactions (837, 835), ensuring correct mapping of business data elements to integration structures based on operational and regulatory rules.
- Analyze eligibility, coverage, and benefit rules to assess downstream impact on claims adjudication, payment accuracy, provider workflows, and customer-facing outcomes.
- Perform SQL-based data validation to reconcile discrepancies across member, provider, claims, and payment datasets to ensure data integrity and system accuracy.
- Coordinate UAT planning, test case design, execution, and stakeholder validation across eligibility, claims, and payment workflows to ensure successful release outcomes.
- Monitor production incidents (P1/P2), perform root cause analysis, and collaborate with technical and business teams to resolve issues and improve platform stability and customer experience.
Technical Product Owner
Medica
10.2020 - 06.2022
- Led requirements elicitation and JAD sessions with business stakeholders, SMEs, and technical teams to define product objectives, translating them into detailed user stories, process flows, use cases, and functional specifications in Jira to support Agile delivery.
- Analyzed and supported EDI transactions including 837 (Claims) and 278 (Prior Authorization), ensuring accurate data exchange, compliant claims processing, and seamless provider reimbursement aligned with healthcare standards.
Technical Product Owner
Fairfirst Insurance (Fairfax Financial Holdings)
01.2019 - 08.2020
- Led product analysis for the Auto Insurance domain, supporting optimization of Policy Renewal, Reinstatement, and end-to-end claims lifecycle workflows to improve customer experience and operational efficiency.
- Managed functional and product requirements for the iFoundry Rating Engine, translating complex actuarial models, risk variables, and pricing logic into structured specifications for automated premium calculation and real-time quote generation.
- Facilitated product discovery and requirements workshops with Underwriters, Actuaries, Product Owners, and business stakeholders to define business rules for policy reinstatement, underwriting logic, and dynamic pricing models.
- Partnered with technical architects and development teams to validate iFoundry configurations, ensuring rating logic accurately applied discounts, surcharges, and regulatory tax rules in alignment with P&C compliance standards.
- Designed and documented As-Is and To-Be product process flows using MS Visio to support modernization of legacy policy administration systems and transition toward digital-first platforms.
- Authored user stories, functional specifications, and acceptance criteria for customer-facing policy renewal and servicing portals, ensuring alignment with product goals, UX principles, and business requirements.
- Maintained Requirements Traceability Matrix (RTM) across the product lifecycle, ensuring all business rules—especially within rating, underwriting, and policy issuance modules—were validated and tested through delivery.
- Collaborated with development teams to resolve technical and functional blockers during build and integration phases, ensuring delivered solutions aligned with defined product intent and business requirements.
- Led UAT planning and execution with business users, validating premium calculations, policy issuance workflows, and underwriting rules to ensure accuracy, compliance, and production readiness.
Technical Product Owner
O’Reilly Auto Parts
04.2018 - 01.2019
- Facilitated JAD/JRP sessions with stakeholders and technical teams to define product requirements and align objectives for supply chain and retail digital initiatives.
- Defined business rules for real-time inventory synchronization between warehouse systems and e-commerce platforms to ensure accurate product availability.
- Managed defect tracking, change control, and release coordination using JIRA, Rational ClearQuest, and Quality Center to maintain system stability and traceability.
- Led end-to-end UAT planning and execution, including test coordination, stakeholder feedback management, and resolution of critical issues for successful releases.
- Analyzed integration requirements for third-party payment and shipping gateways, enabling secure data exchange and seamless e-commerce checkout experiences.
- Performed ROI, impact, and As-Is/To-Be gap analysis to support product decision-making and prioritize digital retail enhancements.
- Translated business requirements into functional specifications and backlog-ready artifacts to support Agile and hybrid delivery models.
- Gathered and refined UX/UI requirements with design teams to improve usability, navigation, and overall customer experience.
- (Retail, Supply Chain)
Business Analyst
Walmart
12.2014 - 03.2018
- Gathered and documented business requirements from stakeholders, emphasizing integration needs across various retail and e-commerce platforms, and conducted collaborative sessions for BRD, FRD, and SRS documentation.
- Facilitated Joint Application Development (JAD) sessions, Joint Requirement Planning (JRP), and brainstorming workshops to effectively elicit and refine project requirements.
- Applied Agile (Scrum) SDLC methodologies to manage iterative project cycles, including sprint planning and daily stand-ups, achieving a 95% on-time delivery rate.
- Utilized advanced analysis techniques, including Gap, ROI, SWOT, and feasibility analyses, to assess current processes (“AS IS”) and design optimized future states (“TO BE”).
- Developed comprehensive artifacts such as User Stories, Use Case diagrams, UML diagrams, and process flow diagrams using tools like MS Visio.
- Implemented sophisticated process automation techniques, including BPM suites and cognitive automation, to streamline operations and enhance overall efficiency.
- Collaborated with QA teams to define User Acceptance Testing (UAT) criteria, validate message transformations, and ensure data mapping accuracy within IIB-integrated solutions.
- Acted as a liaison between business stakeholders, developers, and IIB integration specialists, ensuring clear communication of requirements and addressing technical constraints.
- Managed project tracking and defect resolution using JIRA, analyzing bugs, capturing updates and facilitating continuous development improvements based on feedback from acceptance tests.
- Conducted comprehensive testing of implemented systems in collaboration with QA/UAT teams, developing test cases and plans to ensure quality deliverables that meet stakeholder expectations.
- (Retail, e-commerce)
Education
Master of Science - Computer Science
University of North Texas
Denton, TX05-2024
Skills
- Requirement Gathering & Documentation
- Agile Methodology
- User Acceptance Testing
- Stakeholder Management
- Project Management
- Agile Scrum & Waterfall Methodologies
- Program Increment Planning
- JIRA
- ServiceNow
- Confluence
- ALM
- API Development & Integration
- API Documentation
- UI/UX Design
- Gap Analysis
- ROI
- SWOT
- Impact Analysis
- Risk Analysis
- Data Modeling
- SQL
- Salesforce CRM
- Backend Testing & QA Methodologies
- UAT Facilitation
- Financial Data Analysis & Reporting
- MS Word
- MS Excel
- Lucid Chart
- Scrum Ceremonies Facilitation
Websites
Certification
- Certified Business Analysis Professional (CBAP)
- Certified Scrum Product Owner (CSPO)
Timeline
Technical Product Owner
Gainwell Technologies
08.2024 - Current
Technical Product Owner
Medica
10.2020 - 06.2022
Technical Product Owner
Fairfirst Insurance (Fairfax Financial Holdings)
01.2019 - 08.2020
Technical Product Owner
O’Reilly Auto Parts
04.2018 - 01.2019
Business Analyst
Walmart
12.2014 - 03.2018
Master of Science - Computer Science
University of North Texas