Rupasri Pillai
Montreal,Canada
Summary
Performance-driven IT Student professional with relevant experience in IT Asset Management pertaining to Asset Returns and Troubleshooting electric car charging stations. Execution of complex shipping/receiving, technical troubleshooting and customer service. I am motivated to learn, grow and adapt. Currently looking for new opportunities that will help me expand my knowledge and grow my experience.
Overview
5
5
years of professional experience
Work History
Network Monitoring Technician
FLO addenergie
Montreal, Quebec
05.2023 - Current
- Troubleshoot EV stations which are in error and provide technical support to customers to resolve the issue remotely.
- Maintained records of all charges performed and documented any issues that arose during the process through SalesForce.
- Monitored the performance of charging station and making adjustments as needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
Technical Director
Bharatiya Sangeetha Sangam, BSS Montreal
01.2020 - 12.2023
- Company Overview: Bhartiya Sangeetha Sangham, BSS Montreal, is a non-profit charitable organization founded in 1979 by South Indian community to promote, preserve and pursue ancient Indian Classical Art forms in Quebec
- Was a director and member of the executive committee off BSS, to assist in conducting Indian classical music & Dance concerts across Montreal
- Coordinate with multiple other similar organization to help promote Indian Classical music and dance art forms
- Brainstorm ideas with team to organize activities to help promote and market events within the Greater Montreal communities
- Bhartiya Sangeetha Sangham, BSS Montreal, is a non-profit charitable organization founded in 1979 by South Indian community to promote, preserve and pursue ancient Indian Classical Art forms in Quebec
IT ASSET MANAGEMENT - ASSET RETURNS COORDINATOR
aptLogiX Incorporated
Montreal, Quebec
09.2021 - 12.2022
- Responsible for monitoring customer's employee termination report daily and generating shipping labels (FedEx & UPS) to initiate the return of customer owned IT assets
- Coordinate with shipping companies to pick-up IT assets from terminated employees who are unable to ship it
- Maintain a cordial relationship with terminated employees through follow-up via emails and phone to help facilitate the IT asset return ensuring the customer achieves the ROI of these assets
- Log each asset return request to a ServiceNow ticketing tool for tracking & follow-up
- Generation of reports & dashboards on ServiceNow tool and report to the Service Delivery manager for tracking of Return rate success
GOLF COURSE ASSISTANT
Beaconsfield Golf Club
Beaconsfield, QC
05.2021 - 08.2022
- Performed duties that assisted in upkeep of the golf course
- Assisted the pro shop team with booking tee times for Golf club members
- Responsible for teeing off individual golfers or teams in a timely manner to keep up the pace of the golf course
Education
Bachelor of Science - Computer Science
Concordia University
Montreal12-2026
DEC - Computer Science Technology, Network & Security
La Salle College
Montreal, Canada04.2023
High School Diploma -
Ecole Secondaire Des Sources
Dollard-des-Ormeaux, Canada06.2020
Skills
- IT Asset Management
- Asset Life Cycle
- IT Technical Support
- Network & Security
- Customer Service
- Business Relationship Management
- Team Player
- Continuous Learner
Languages
Tamil, English and French
Community services
Bharatiya Sangeetha Sangam, BSS Montreal, Technical Director, 2020, True, Bhartiya Sangeetha Sangham, BSS Montreal, is a non-profit charitable organization founded in 1979 by South Indian community to promote, preserve and pursue ancient Indian Classical Art forms in Quebec., Presently a director and member of the executive committee of BSS, to assist in conducting Indian classical music & Dance concerts across Montreal., Coordinate with multiple other similar organizations to help promote Indian Classical music and dance art forms., Brainstorm ideas with team to organize activities to help promote and market events within the Greater Montreal communities.
Timeline
Network Monitoring Technician
FLO addenergie
05.2023 - Current
IT ASSET MANAGEMENT - ASSET RETURNS COORDINATOR
aptLogiX Incorporated
09.2021 - 12.2022
GOLF COURSE ASSISTANT
Beaconsfield Golf Club
05.2021 - 08.2022
Technical Director
Bharatiya Sangeetha Sangam, BSS Montreal
01.2020 - 12.2023
Bachelor of Science - Computer Science
Concordia University
DEC - Computer Science Technology, Network & Security
La Salle College
High School Diploma -
Ecole Secondaire Des Sources
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