Rupesh Kumar Raman

Working with the client on-site at Kroger Technology, Cincinnati, Ohio, USA deputed from Tata Consultancy Services (TCS-India) on an H1B visa.

• Monitored Sitecore application availability to ensure optimal performance and reliability.
• Developed operational dashboards and service reports to monitor system performance trends and ensure SLA compliance.
• Configured alerts for critical services to enhance infrastructure reliability using Dynatrace and Datadog.
• Led technical troubleshooting sessions to resolve application, middleware, and database incidents efficiently.
• Designed, developed, and maintained Sitecore-based web applications for dynamic content delivery.
• Built templates, layouts, renderings, components, and workflows using ASP.NET MVC framework.
• Mentored onshore and offshore support teams through knowledge-sharing sessions and technical leadership.

• Monitored Sitecore application availability to ensure optimal performance and reliability.
• Developed operational dashboards and service reports to visualize system performance trends and ensure SLA compliance.
• Configured alerts for critical services to maintain infrastructure reliability using Dynatrace and Datadog.
• Led technical troubleshooting sessions to efficiently resolve incidents across application, middleware, and database layers.
• Mentored onshore and offshore support teams through knowledge-sharing sessions and technical leadership.
• Designed, developed, and maintained Sitecore-based web applications for dynamic content delivery.
• Built templates, layouts, renderings, components, and workflows using ASP.NET MVC framework.

• Supported Sitecore components and Azure services to ensure optimal performance and reliability.
• Managed Sitecore administration tasks to ensure system reliability and performance.
• Monitored application health and infrastructure performance using Dynatrace and Datadog to proactively identify and address issues.
• Conducted root cause analysis and problem management to resolve recurring issues, enhancing system stability.
• Designed efficient workflows in Sitecore to enhance operational effectiveness.
• Created diverse reusable components utilizing workflow and personalization features.
• Developed reusable information templates, data schemas, and layouts in Sitecore Content Editor.
• Analyzed functional and business requirements to inform design processes.

• Administered and supported Sitecore platform to maintain optimal performance and reliability.
• Configured development environment with TDS, GitHub, Sitecore Rocks, and ReSharper to streamline development processes.
• Developed reusable components and executed content migration processes efficiently.
• Analyzed functional requirements to clarify project objectives and guide development efforts.
• Collaborated with business users, development teams, and third-party vendors to resolve complex production issues.
• Performed root cause analysis and managed problem resolution by identifying recurring issues.
• Monitored application health and infrastructure performance using Dynatrace and Datadog.
• Developed operational dashboards and generated service reports on system performance trends.

• Developed customized Sitecore features using C#, ASP.NET MVC, .NET, HTML5, CSS.
• Designed and configured reusable Sitecore components, templates, and content structures.
• Translated business needs into technical solutions and Sitecore implementation plans.
• Executed content migration and integration within Sitecore, enhancing content accessibility and user experience.
• Managed complete development lifecycle, covering analysis, design, testing, deployment, and support.
• Collaborated with QA, DevOps, and infrastructure teams, ensuring streamlined release processes and minimizing downtime.
• Troubleshot application issues through root cause analysis and implemented lasting fixes.
• Gathered and analyzed functional and technical requirements, ensuring alignment with stakeholder expectations.

• Performed Sitecore development and configuration by creating reusable components, templates, renderings, layouts, and executing content updates.
• Managed Sitecore CMS content authoring, including creation, editing, publishing, and maintenance of web content across multiple environments to ensure timely updates.
• Supported content migration and validation activities, ensuring accuracy and consistency across websites to maintain content integrity.
• Collaborated with developers, business analysts, QA teams, and content teams to clarify functional requirements and address content-related issues.
• Provided production support for Sitecore applications by analyzing incidents, troubleshooting issues, resolving problems, and validating post-deployment outcomes.
• Monitored production applications using Site24x7 to identify availability and performance issues related to servers and services.
• Investigated alerts and incidents by reviewing application logs and monitoring metrics, coordinating with code optimization efforts.
• Oversaw development of global header, footer, and call-to-action sections with paged redirection from current to new website.