Ruphine Benga
Summary
Dynamic Operations Duty Manager with a proven track record at Berhan Home Health Care Agency, excelling in inventory management and employee training. Enhanced team performance, achieving over 80% retention rates, while fostering a collaborative environment. Skilled in strategic planning and adept at maintaining operational oversight to drive business success.
Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Overview
13
13
years of professional experience
Work History
Operations Duty Manager
Berhan Home Health Care Agency
07.2017 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Oversaw daily business operations, ensuring compliance with company policies and regulatory standards.
- Recruited, trained, and supervised a team of 15 staff, fostering a collaborative and high-performing workplace.
- Improved employee retention rates, achieving success at more than 80%.
- Revised and implemented operational policies that improved workplace efficiency and compliance.
- Mentored junior staff to improve skill sets and enhance professional growth, resulting in three team members being promoted.
- Organized and maintained corporate records, ensuring accessibility and regulatory compliance.
Assistant Operations Manager
MBI Services
01.2012 - 07.2017
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Developed comprehensive business strategies to align organizational objectives with market trends, increasing annual revenue by 40%.
- Led cross-functional teams in executing multiple projects, consistently meeting deadlines and staying under budget.
- Ensured compliance with company policies as well as legal regulations at both federal and local levels.
- Taught employees how to collaborate on and accomplish daily job tasks and achieve service targets.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Negotiated with suppliers for better pricing, enhancing budget efficiency.
- Optimized workflow to meet tight deadlines, managing multiple project timelines, especially in emergency situations. Successfully completed 25 emergency activities and reports, with a success rate of 90%.
- Reduced downtime, conducting regular maintenance checks and balances.
- Enhanced safety measures, conducting thorough risk assessments.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained entry level personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Hyattsville, MD12-2014
Associate of Arts - General Studies
Prince George's Community College
Upper Marlboro, MD12-2012
Skills
- Inventory management and strategic planning and setting goals for project or organizational success
- Resilience to manage stress and work under pressure
- Employee training
- Ability to work effectively in diverse, multicultural environments
- Proficiency in software like Excel, PowerPoint, and business management tools (eg, CRM software)
- Ability to manage and maintain quality assurance
- Maintaining operational oversight and ability to interpret financial statements and manage resources
- Strong verbal and written communication for reports, presentations, and teamwork
- Professionalism and integrity
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Operations Duty Manager
Berhan Home Health Care Agency
07.2017 - Current
Assistant Operations Manager
MBI Services
01.2012 - 07.2017
Bachelor of Science - Business Administration
University of Maryland Global Campus
Associate of Arts - General Studies
Prince George's Community College
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