Rupal Wahi

As a Business Analyst for a next-gen Quote to Cash application used by Global TV Distribution Sales to manage upstream sales processes and drive business revenue using Salesforce Sales Cloud, I am responsible for defining business requirements by engaging key stakeholders (CFO and his team) and being a product SME for the delivery team. Led UAT to ensure that the
business value is delivered.
• Documented well defined business requirements based on business value & criticality,
converted them into functional requirements and developed solution options
• Managed stakeholder expectations and project scope throughout the delivery process
• Translated business requirements into clear and concise user stories in JIRA
• Worked closely with the development team to ensure successful implementation of product
requirements
• Provided clear guidance and direction to the scrum teams during sprints & ensured alignment
with the product vision
• Led internal training sessions, and demos to stakeholders (CFO and his team)
• Responsible for status reports on key accomplishments, risks and issues to the leadership team
and track them to resolutions for smooth product rollouts
• Worked with the Salesforce Administrator to set up UAT environment mimicking real-life scenarios

• Verified signatures on legal documents, ensuring compliance with state laws and regulations
• Administered oaths and affirmations, maintaining impartiality and confidentiality
• Prepared and maintained accurate records of notarizations and transactions
• Educated clients on the notarization process and answered related inquiries
• Collaborated with clients and businesses to complete various types of notarizations, including real estate documents, affidavits, and power of attorney forms
• Provided mobile notary services, traveling to hospitals, nursing homes, and offices to assist clients with notarizations
• Demonstrated strong attention to detail and adherence to ethical standards

• Increased monthly sales by 20% through effective inventory management and targeted promotions
• Boosted customer satisfaction scores by 15% through the implementation of a new training program for staff members
• Reduced order processing time by 30% by optimizing staffing levels and improving operational procedures
• Processed payroll, conducted new employee orientations and maintained HRIS and personnel files
• Maintained current knowledge of payroll processing systems and changes in payroll laws
• Helped employees with W-2 and W-4 tax questions

• Drive training initiatives to enhance product knowledge and sales techniques for team members, [resulting in a 10% increase in monthly sales]
• Lead a team of six cashiers, defined workflows, evaluated performance, and provided mentorship to facilitate professional growth
• Coordinated with the assistant store manager to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service related issues
• Served as shift lead to provide operational support to the assistant store manager and store manager, which included prioritizing tasks for team members and ensuring compliance with company policies and procedures
• Interfaced with customers on a daily basis to ensure a high-quality experience and identify resolutions to order issues
• Supported the assistant store manager throughout the hiring process, including screening applicants, conducting interviews, and coordinating onboarding activities
• Grew store sales by sourcing innovative new products
• Delivered quality customer service, resolving problems politely and promptly
• Control costs by negotiating with suppliers
• Expanded product lines, growing revenue and profit by 10%+ each year

• Responsible for managing the team
• Follow ups with team members for bringing in the new deals for the website
• Taking care of alliances with the clients by market visiting and tie ups for maintaining good relationship
• Business presentations to prospect clients
• Ideating new innovative business development concepts and ensuring strategic pitching and smooth program execution for the same

• Make phone calls to chief executives of the companies all over the world to get their opinions on a specified topic
• Researching potential clientage and studying foreign market and building telephonic relationships with gatekeepers and secretaries
• Sending emails, follow-ups, making appointments, follow-ups after appointments, and then, reviewing and concluding their interview
• Transcribing the interview in coordination with data analyzers department to work with report writers
• Contact the chamber of commerce and trade councils of foreign countries to find the potential collaborators and research specific topic for particular industries