Rupsa B-Malik
Houston,TX
Summary
Banking-domain Implementation PM with verified delivery at Bank of America (SOX, OCC, KYC/AML, Payments) and Barclays (FATCA/CRS, Basel III), plus $3M+ enterprise platform migration at NDOT executed across 8 workstreams with zero critical defects. 8+ years of full-lifecycle delivery across regulatory technology, infrastructure modernization, and digital banking transformation, managing multi-million-dollar budgets, cross-functional teams, vendor contracts, and post-go-live adoption programs. Deep expertise in audit-intensive banking environments where compliance precision, structured change management, and executive stakeholder alignment intersect.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager / Business Process Analyst
State Farm
11.2025 - Current
- Led cross-functional governance framework implementation across Underwriting, Claims, and IT, designed end-to-end workflows, built RACI matrices and escalation protocols, coordinated technical and business teams, and reduced issue resolution time from 5+ days to under 48 hours.
- Managed client-facing delivery across 6 high-priority accounts, conducted root-cause analysis, authored resolution proposals and remediation plans, coordinated cross-team execution, and reversed at-risk outcomes across regional delivery.
- Built and maintained audit-ready implementation documentation including process records, interaction trails, handoff materials, and traceability matrices, enabling zero rework during compliance reviews.
- Facilitated weekly cross-functional governance forums across 4 business units, keeping decisions documented, stakeholders aligned, and delivery milestones on track.
- Developed change management strategies and training programs supporting new technology rollouts, achieving 30% improvement in adoption rates across impacted business units.
- Created and tracked KPIs via integrated Power BI dashboards covering SLA adherence, resolution velocity, risk trends, and delivery health, enabling data-driven executive decisions.
Senior Program Manager / BA (Consultant)
Nevada Department of Transportation
10.2023 - 07.2025
- Led $3M+ enterprise platform migration across 8 workstreams and 5 external vendors, built full project charter, WBS, and resource-loaded schedule from planning through go-live, achieving zero critical defects and 100% scope delivery.
- Directed Azure cloud migration, transitioned NDOT's full on-premises data infrastructure to Azure File Share, department by department, achieving 30% faster data access, 40% storage cost savings, and improved data retention compliance across 10+ business units.
- Built infrastructure dependency maps and cutover execution plans, sequenced vendor readiness gates, defined go/no-go criteria, and managed command center operations during live migration events.
- Spearheaded Azure File Share Optimization Project, enabling retirement of physical servers and streamlining enterprise data retention, projected to save $250K–$500K annually with multi-year cost avoidance exceeding $1M.
- Authored NDOT's first formal Incident Response and Containment Policy, benchmarked response protocols against Gartner best practices, conducted scenario-based simulations using Control Charts and RTY metrics, and coordinated across Systems, Networks, Desktop, UCOM, and Security teams.
- Built Power BI reporting layer replacing 12 disconnected reports, delivered real-time dashboards covering CPI tracking, scope variance, risk trends, and budget status, reducing reporting errors by 95%.
- Developed standardized delivery toolkit: migration playbooks, cutover runbooks, go-live checklists, retention audit templates (Form 075-004), and post-implementation review templates, reduced post-migration rework by 40%.
- Led business change management and adoption programs across all impacted units, facilitated requirement workshops, created SOPs and onboarding manuals for 200+ users, achieved full adoption benchmarks within 30 days of go-live.
- Applied Lean Six Sigma tools (COPQ worksheets, Fishbone Diagrams, Hypothesis Testing Roadmaps) to eliminate bottlenecks and improve on-time delivery velocity by 25%.
- Gathered requirements for net-new Flight Operations system after legacy vendor exit, collaborated with pilots and technical staff to capture functional needs, documented AS-IS/TO-BE process flows, and oversaw Azure-based build from requirements through deployment.
- Managed vendor contracts and negotiations for 5 external vendors, applied structured SLA governance and cost-benefit analysis, securing 15% cost reduction and $1M+ in projected savings.
- Directed 12+ major software releases, coordinated backlog grooming, release schedules, deployment tracking, and post-release defect reviews, achieving 100% on-time delivery and 25% reduction in post-release defects.
Project Manager/Business Consultant
Bank of America
01.2022 - 09.2023
- Delivered 3 high-impact programs across digital payments infrastructure, anti-fraud intelligence systems, and internal audit reporting platforms, executed full SDLC within SAFe
- Agile framework, maintaining compliance with OCC mandates, SOX internal controls, and AML/KYC policy updates across all releases.
- Managed $3M+ program budget, maintained rolling forecasts, cost reconciliation, and budget variance reporting within 10%, ensuring zero audit discrepancies across finance and compliance workstreams.
- Led 3+ cross-functional Agile delivery squads (technology, compliance, treasury, operations), coordinated with RTEs, product owners, QA leads, and business stakeholders to align delivery roadmaps with regulatory deadlines.
- Directed end-to-end vendor and API integration governance, implemented SOC 2 Type II reviews, enforced SLA adherence, and applied cybersecurity policy controls across third-party platform dependencies.
- Implemented CI/CD process automation for audit and release workflows, established defect triage processes (RTY tracking), risk-based testing gates, and change control logs, reducing post-release audit issues by 30% and manual processing by 35%.
- Conducted FMEA and SIPOC analyses to identify failure points in upstream data flows and ETL pipelines prior to system deployment, improved audit performance and operational readiness across 4 product lines.
- Built automated Power BI and Excel dashboards to monitor KPIs including budget variance, delivery velocity, escape defects, and regulatory risk exposure, enabling C-level real-time visibility.
- Led business readiness execution for fraud detection and digital payments platform launches, coordinated training, end-to-end testing, and business sign-off across impacted units.
- Developed and maintained RAID logs, risk matrices, and roadmap heatmaps providing full visibility into program interdependencies, issue ownership, and mitigation timelines for compliance executives.
- Integrated ADKAR and Kotter change management frameworks into project delivery methodology, created OCM dashboards tracking adoption metrics, training completion, and stakeholder engagement rates.
- Mentored junior PMs and Scrum Masters in Agile delivery standards, SOX documentation requirements, and banking-specific compliance review cycles, improving delivery governance maturity across teams.
Business Process Analyst
One Origin
07.2021 - 12.2021
- Led requirements gathering for enterprise Data Warehouse integrating Accounting, HR, CRM, ERP, and Sales systems, produced BRD, FRD, RTM, and UML artifacts (Use Cases, Data Flow Diagrams, Activity Diagrams) to align engineering and business stakeholders.
- Developed dashboards and BI reports for predictive modeling and ad-hoc executive analytics, performed ETL mapping, dimensional modeling, and OLAP operations to support management visibility into business performance.
- Wrote SQL procedures for data cleansing and automation, reduced manual data handling turnaround and eliminated recurring data quality errors across integrated source systems.
Served as liaison between technical and non-technical teams, designed sprint-ready wireframes and requirement briefs that accelerated development cycles by 20% and reduced delivery-phase rework. - Designed and maintained metadata lineage documentation, user access control matrices, and SOPs to ensure traceability, auditability, and SOC 2 / GDPR-aligned access provisioning.
- Authored 60+ metadata field validations and supported release readiness reviews, conducted UAT sessions, trained end users, and contributed to quality assurance checkpoints aligned with financial compliance standards.
- Applied CTQ Matrix and SIPOC mapping to identify input/output dependencies across system integrations, translated complex business requirements into feature backlog items tracked in JIRA across engineering, QA, and business teams.
Compliance Manager
BARCLAYS
03.2017 - 06.2019
- Standardized 80+ Critical Data Elements (CDEs) across Treasury governance programs aligned to BCBS 239 risk data aggregation principles, reduced compliance data errors by 10% and established a single auditable source of truth across 3 global workstreams.
- Collaborated with enterprise architects and data owners to build metadata repositories and end-to-end data lineage maps, enhancing transparency for Basel III, GDPR, and FATCA/CRS regulatory audits across 3 continents.
- Led cross-functional workshops with Data Owners, Data Stewards, and Compliance SMEs to document CDE definitions, ownership models, and stewardship roles supporting FATCA/CRS reviews and internal policy attestation.
- Designed and maintained centralized governance policy documentation platforms (Confluence, SharePoint) for enterprise use, standardized access to Basel III, GDPR, and FATCA compliance frameworks across global teams.
- Supported development of enterprise data catalogs and access attestation workflows, ensured traceable, auditable, and secure role-based access controls (RBAC) across regulatory platforms in compliance with GDPR and data sovereignty requirements.
- Performed interface mapping, data lineage documentation, and CDE profiling across inbound and outbound application flows, produced Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs) to support OCC-aligned governance remediations.
- Participated in global governance forums and technical working groups, contributed to cross-functional integration, policy enforcement discussions, and risk mitigation strategies within bank-wide system enhancements.
- Defined process controls and updated governance frameworks aligned to regulatory audit standards, documented risk exposure using RAID logs, risk matrices, and heatmaps reviewed in monthly Steering Committee sessions.
Business Systems Analyst
HDFC Bank LTD
05.2015 - 03.2017
- Redesigned 4 core banking workflows across AML/KYC systems and customer onboarding platforms, eliminated redundant process steps and reduced average processing cycle time, improving operational efficiency by 30%.
- Collaborated with Risk, Compliance, and IT teams to define and maintain 40+ Critical Data Elements (CDEs) used in identity verification, sanctions screening, and core banking workflows, aligned to RBI, FATCA, and AML regulatory standards.
- Led end-to-end documentation of data transformations and flow mappings for FATCA/CRS regulatory reports, ensured full traceability, auditability, and secure information handling aligned to internal audit standards.
- Developed and governed audit-ready documentation including access attestation frameworks, data dictionaries, and Requirement Traceability Matrices (RTMs), tracked 150+ requirements ensuring 100% alignment with audit and internal policy standards.
- Conducted GAP analysis across 4 legacy systems comparing AS-IS and TO-BE states, supported redesign efforts that improved data processing speed by 30% and reduced compliance reporting cycle time.
- Standardized naming conventions and attribute rules across onboarding and compliance reporting systems, improved platform-wide data integrity and regulatory transparency aligned with RBI and FATCA guidelines.
- Translated business needs into technical artifacts , Use Cases, User Stories, Data Mapping Sheets, and BRDs, enabling smooth coordination between engineering teams and compliance stakeholders.
- Built KPI reporting models across 3 product units, replaced manual weekly data pulls with automated dashboards improving leadership visibility into risk exposure and operational performance.
- Supported defect triage sessions and root cause analysis, identified critical issue patterns and led focused problem-solving conversations, applying SIPOC and Fishbone Diagrams to isolate failure modes in compliance data flows.
- Supported the Transparency Project by partnering with cross-functional teams and external vendors to enable smoother application integrations using structured data exchange protocols and risk-adjusted communication plans.
- Applied CTQ Matrix to validate and refine business requirements, ensured solutions met critical quality parameters and FATCA/AML compliance targets.
Participated in project close-out reviews and retrospectives, documented process gaps, lessons learned, and improvement opportunities aligned to PMO governance standards.
Education
Master of Science - Project Management
University of the Cumberlands
United States01-2025
Master of Science - Applied Statistics and Decision Analytics
Western Illinois University
United States01-2021
MBA - Finance & Business Administration
Pune University
India01-2015
Bachelors - Accounting and Finance
University of Calcutta
India01-2012
Skills
- Delivery & Execution: Full Lifecycle PM, WBS, RAID Logs, RACI Matrices, Project Charters, Resource-Loaded Schedules, Risk Heatmaps, Cutover Planning, Command Center Operations, Go-Live Execution, Business Readiness, Post-Go-Live Adoption
- Banking & Regulatory: SOX (control documentation, audit evidence, variance reporting), OCC Compliance, KYC/AML (identity verification, sanctions screening, onboarding workflows), FATCA/CRS, BCBS 239, Basel III/IV, Treasury Governance, Payments Infrastructure, Fraud Detection, Regulatory Remediation
- Process & Quality: Lean Six Sigma (FMEA, SIPOC, COPQ, Fishbone Diagrams, Pareto Analysis, Hypothesis Testing, RTY, Control Charts), CTQ Matrix, Gap Analysis, Financial Forecasting, Budget Tracking, Change Control Frameworks (ADKAR, Kotter)
- Tools & Platforms: Jira, Confluence, Azure DevOps, Power BI, Tableau, MS Project, SharePoint, ServiceNow, Erwin, SQL, Excel (advanced), Rational Team Concert (RTC)
- Methodology: Agile (SAFe, Scrum), Waterfall, Hybrid, CI/CD, PMO Governance, SDLC, Integrated Change Management
Certification
- PMP Certification, in progress, PMI
- Certified Scrum Master (CSM), Scrum Alliance
- Post Baccalaureate Certificate in Business Analytics, Western Illinois University
- Compliance Certification, Career Academy (with Barclays + Judge Business School, University of Cambridge)
Timeline
Project Manager / Business Process Analyst
State Farm
11.2025 - Current
Senior Program Manager / BA (Consultant)
Nevada Department of Transportation
10.2023 - 07.2025
Project Manager/Business Consultant
Bank of America
01.2022 - 09.2023
Business Process Analyst
One Origin
07.2021 - 12.2021
Compliance Manager
BARCLAYS
03.2017 - 06.2019
Business Systems Analyst
HDFC Bank LTD
05.2015 - 03.2017
Master of Science - Project Management
University of the Cumberlands
Master of Science - Applied Statistics and Decision Analytics
Western Illinois University
MBA - Finance & Business Administration
Pune University
Bachelors - Accounting and Finance
University of Calcutta