Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruqaiyya Edwards

Philadelphia,PA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Assistant Manager

McDonald's
09.2021 - 12.2023
  • Created employee schedules to align coverage with forecasted demands.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Bank Teller

Police And Fire Federal Credit Union
11.2019 - 06.2021
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Shift Supervisor

Wendy's Restaurant
02.2016 - 11.2019
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Responded to and resolved customer questions and concerns.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

High School Diploma -

Philadelphia Virtual Academy
Philadelphia
06.2021

Skills

  • Scheduling and Coordinating
  • Staff Training
  • Customer Relationship Management
  • Compliance understanding
  • Excellent time management skills
  • Data Entry
  • Training Assistance
  • Scheduling Coordination

Timeline

Assistant Manager

McDonald's
09.2021 - 12.2023

Bank Teller

Police And Fire Federal Credit Union
11.2019 - 06.2021

Shift Supervisor

Wendy's Restaurant
02.2016 - 11.2019

High School Diploma -

Philadelphia Virtual Academy

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Ruqaiyya Edwards