Ruqaya Salim
Dearborn,MI
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Imperial A Villa
12.2023 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Physical Therapy Technician
HealthQuest Physical Therapy
08.2023 - 11.2023
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Prepared patients to meet with physical therapists.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Improved patient outcomes by consistently implementing prescribed physical therapy treatments and exercises.
- Maintained accurate documentation of patient progress, enabling timely adjustments to treatment plans for optimal results.
CNA - Certified Nursing Assistant
Imperial a Villa Center
08.2022 - 02.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Behavior Technician
Chitter Chatter
01.2022 - 08.2022
- Responsible for assisting behavior analysts to implement behavior reduction and skill acquisition treatment plans
- Assist patients with day to day activities, monitor their behavior, record and collect data on patients' progress, and communicate with clients.
Pharmacy Technician
CVS Health
08.2020 - 11.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Server
Beaumont Commons
08.2019 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Henry Ford Village Retirement Community
08.2019 - 12.2019
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Science - Public Health
Wayne State University
05.2024
No Degree -
Henry Ford Community College
08.2021
High school or equivalent in Regular classes -
Fordson High School
Dearborn, MI05.2019
Skills
- Customer Service
- Customer Support
- Fast learner
- Communications
- Experience with children
- Behavioral health
- Mobility Assistance
- Patient-Focused Care
- Patient Relations
- Patient Assessments
- Conducting Intakes
Certification
- Microsoft Office Specialist, 01/01/19, Present
- CPR/AED, 09/01/20, Present
- Certified Nursing Assistant (CNA), 07/01/22, Present
Timeline
Certified Nursing Assistant
Imperial A Villa
12.2023 - Current
Physical Therapy Technician
HealthQuest Physical Therapy
08.2023 - 11.2023
CNA - Certified Nursing Assistant
Imperial a Villa Center
08.2022 - 02.2023
Behavior Technician
Chitter Chatter
01.2022 - 08.2022
Pharmacy Technician
CVS Health
08.2020 - 11.2020
Server
Beaumont Commons
08.2019 - 04.2020
Server
Henry Ford Village Retirement Community
08.2019 - 12.2019
Bachelor of Science - Public Health
Wayne State University
No Degree -
Henry Ford Community College
High school or equivalent in Regular classes -
Fordson High School
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