Summary
Overview
Work History
Education
Skills
Timeline
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Ruqayyah Abdul-Fattah

Snellville,GA

Summary

Experienced customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Trained in regulations and best practices

Overview

5
5
years of professional experience

Work History

Technical Support

Transcom
01.2021 - 01.2023
  • Senior Advisor who provided exceptional customer support and resolved technical issues with a success rate of 90%.
  • Utilized multiple database systems to resolve issues
  • Implemented technical solutions to enhance customer experience with software and hardware problems
  • Achieved 95% accuracy in handling billing disputes
  • Requested engineering support resulted in escalation
  • Managed refund requests, subscription cancellations, and implemented appeasements where required.

Customer Service Representative

Conduent
04.2020 - 11.2020
  • Provided prompt resolutions to customer queries regarding technical and software concerns.
  • Successfully utilized various data systems.
  • Managed refund processes and subscription cancellations efficiently.
  • De-escalated upset customers
  • Followed up on customer complaints and resolved them, achieving high levels of customer satisfaction.

Sales Associate

T-Mobile
01.2020 - 03.2020
  • Provided assistance to both new and returning customers, addressing their inquiries and concerns
  • Ensured accurate and up-to-date account information
  • Played a key role in driving sales growth by 20% for new phones/accessories
  • Process customer payments.

Internet Sales Representative

Gravity Autos
05.2019 - 11.2019
  • Achieved company sales objectives through online sales activities.
  • Engaged with customers through various communication platforms such as phone calls, e-mails, chats, and face-to-face interactions
  • Scheduled and presented product demonstrations for customers on a daily basis.
  • Maintained an up-to-date customer database by adding contact details and interest information gathered from prospective clients.

Cashier

Sprouts Farmers Market
03.2018 - 09.2018
  • Accurately handled customer cash, credit/debit payments, and change
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Provided information and resolved customer complaints
  • Assisting with stocking shelves
  • Maintained knowledge of weekly ad items
  • Ensured that checkout areas were always maintained in a clean and orderly condition.

Education

High School Diploma -

K12 Online Academy
06-2016

Skills

  • Remote Customer Service and Technical Support
  • Technical and Computer problem solving
  • Strong Verbal and written communication
  • Microsoft Office expertise
  • Calm Under Pressure
  • Order and Refund Processing
  • Proficient with inbound CRM
  • 3years Call Center experience
  • Data Entry

Timeline

Technical Support

Transcom
01.2021 - 01.2023

Customer Service Representative

Conduent
04.2020 - 11.2020

Sales Associate

T-Mobile
01.2020 - 03.2020

Internet Sales Representative

Gravity Autos
05.2019 - 11.2019

Cashier

Sprouts Farmers Market
03.2018 - 09.2018

High School Diploma -

K12 Online Academy

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Ruqayyah Abdul-Fattah