Ruriels Rivera
Port Saint Lucie,FL
Summary
Dedicated Customer Service and Real Estate industry professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Karmak
04.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained and managed customer files and databases.
- Completed 30 new orders per day with 98% accuracy and consistently high customer satisfaction scores.
- Collected vital information to support company and associates through interviews and data analysis.
- Gathered and reviewed accounting information to generate management reports and support team decision-making.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests for products, services, and company information.
Realtor
Home Partnership Group LLC
03.2019 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
- Wrote contracts to outline sales and purchases of properties
- Resolved client concerns related to home purchases to maintain high satisfaction ratings
- Advised and informed prospective clients on current market activities and conditions
- Completed property walk-throughs before completing deals to uphold accuracy in listings and appraisals
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal
- Compared recently sold area properties to determine competitive market prices
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue
- Negotiated, facilitated, and managed real estate transactions
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Maintained connections with clients to encourage repeat business and referrals
- Communicated with clients to understand property needs and preferences
- Advertised client properties through websites, social media, and real estate guides
- Advised clients on market conditions and property value for informed decision-making
- Presented purchase offers to sellers for consideration
- Liaised between buyers and sellers to provide positive experiences for both parties
- Wrote listings detailing and professionally highlighting property features to increase sales chances
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads
Mortgage Loan Processor Assistant
Hypotec Inc
11.2020 - 10.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues
- Set up and completed loan submission packages
- Handled any conditions sent from underwriting departments
- Communicated with originator and applicant concerning progress of loan file
- Analyzed borrower credit reports and income statements to verify accuracy
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant
- Reviewed financial statements and contacted institutions and customers to clarify details
- Prepared file for final clear-to-close by branch management
- Coordinated closing process with attorneys, title companies, and government clerks
- Processed mortgage loan applications accurately and successfully for over 2 years
- Upheld complete confidentiality of all submitted information according to release guidelines
- Maintained accurate records of loan processing activities and documents in CRM system
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations
Front Desk Receptionist/ Data Entry Clerk
Visual Health
04.2014 - 03.2017
- Checked patients in and out
- Scheduled follow-up appointments accordingly and registered new patients into system
- Requested and followed up on patient referral scripts
- Completed data entry tasks with accuracy and efficiency
- Organized, sorted, and checked input data against original documents
- Sorted documents and maintained organized filing process
- Followed established procedures to enter and process data correctly
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
- Analyzed current data records to provide detailed reports
Education
Bachelor's Degree in Progress - Accounting And Finance
Palm Beach State College
Lake Worth, FL05.2025
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05.2008
Skills
- Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
- Comfortable working in both Microsoft Windows 10 and Mac OS X
- Excellent communication skills focusing on team-building and customer relations
- Outstanding organizational, multitasking, and problem-solving abilities
- Records Preparation
- CRM Software
- Critical Thinking
- Administrative Support
Additional Information
- LICENSES/ CERTIFICATES: Real Estate Sales Associate License- Florida Est. 03/2019 | Notary Signing Agent/ Notary Commission- Florida Est. 11/2018
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Support Specialist
Karmak
04.2023 - Current
Mortgage Loan Processor Assistant
Hypotec Inc
11.2020 - 10.2022
Realtor
Home Partnership Group LLC
03.2019 - Current
Front Desk Receptionist/ Data Entry Clerk
Visual Health
04.2014 - 03.2017
Bachelor's Degree in Progress - Accounting And Finance
Palm Beach State College
High School Diploma -
Forest Hill Community High School
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