- Outdoor Recreation
- I like trying new recipes and food trends
- reading or listing to Audio books
Rushalee Morton
Customer Service Manager
myrtle beach,SC
Summary
Seasoned customer-service leader with 11 years of experience, including 5+ years as a in high-volume medical settings. Expert in patient intake workflows, Medicare/Medicaid eligibility triage, and radiology authorization processing. Known for blending compassionate patient support with strong operational control—reducing check-in wait times by 28%, coaching a 12-member team to 97% satisfaction, and sustaining 100% CMS documentation compliance. Trusted to excel in every role from X-ray reception to supervisory leadership, consistently elevating patient experience and revenue-cycle performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front Desk Agent
La Quinta
2024 - Current
- Collected room deposits, fees, and payments.
- managing check-ins/outs, handling reservation, processing payments, resolving issues, and coordinating with other hotel staff (housekeeping, room service) to ensure a smooth, pleasant, and memorable guest experience.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- maintain the front desk appearance and cleanliness.
Front Desk Supervisor
Westgate Oceanfront Resort
01.2021 - 01.2023
- Managed check-in and check-out procedures, addressed guest inquiries, and maintained a smooth front desk operation workflow.
- Provided guidance and training to front desk staff, fostering a team environment that emphasized exceptional customer service.
- Coordinated room assignments and handled reservation logistics, including cancellations and special requests, to accommodate guest needs.
- Resolved guest complaints with prompt and effective solutions, ensuring high levels of guest satisfaction and adherence to hotel policies.
Member Service Associate Remote
Alorica
2019 - 2020
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handle Added or update insurance plan for members
- coordinate medical transportations
- Handle Medical claims and dispute
- booked future appointments, check with doctors or health care facilities for availabilities.
- Hand Medicaid and Medicare accounts.
- Provide understanding, empathy and patient with each member.
DME Coordinator Remote
Surfmed
2016 - 2018
- Processed and verified clients' requests for durable medical equipment and supplies, ensuring all orders met established criteria for exchange, cancellation, or pick-up.
- Accurately entered client, equipment, and insurance information into the Brightree system, maintaining a high level of data integrity and confidentiality.
- Conducted pre-certification and authorization for equipment requests, reviewing doctors' orders and documentation to confirm compliance with medical necessity standards and benefits coverage.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills through phone,email and chat.
X-ray Receptionist (On-Site)
Falmouth Hospital
01.2013 - 01.2016
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Explain x-ray results, re-schedule appointments, forward test to doctor base on request, place order for the necessary stationaries and tools for the X-ray department.
Education
High School Diploma -
Muschett High School
Jamaica07-2011
No Degree - Secretarial Management
HEART Trust NTA
Jamaica01-2014
Skills
- Clients Relation
- Revenue Growth
- Complex Problem-Solving
- Appointment Scheduling
- Supervisory Duties
- Event Logistics
- Risk, Crisis & Conflict Management
- CRM
- Medical Billing
- Registration processing
- Workflow Delegations
- Project Management
- Operating Systems Proficiency
- Communication Tools (Chat/Text/Phones)
- Report and Documentation Skills/Tools
- Software Expertise (MS Office, Salesforce, Etc)
- Research and Business Development
- Team/Project Management
- HIPPA
- self sufficient
- Analytical/Critical Thinking
- Certified BLS
Certification
- Certified BLS
- Certified Front Desk Receptionist
- I received HIPPATraining
Interests
Timeline
Front Desk Supervisor
Westgate Oceanfront Resort
01.2021 - 01.2023
X-ray Receptionist (On-Site)
Falmouth Hospital
01.2013 - 01.2016
Front Desk Agent
La Quinta
2024 - Current
Member Service Associate Remote
Alorica
2019 - 2020
DME Coordinator Remote
Surfmed
2016 - 2018
High School Diploma -
Muschett High School
No Degree - Secretarial Management
HEART Trust NTA