Rushane Randall
White Plains ,NY
Summary
Enthusiastic hospitality professional with can-do attitude and strong desire to provide top-level service to public. Over 3 years of experience as Night Auditor in busy hotel.
Overview
3
3
years of professional experience
Work History
Hotel Night Auditor
Hilton Garden Inn
12.2021 - Current
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Supported overall hotel operations by performing ad-hoc administrative tasks during slower periods on the night shift.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Facilitated smooth communication between departments by acting as the primary point of contact during overnight hours for timely issue resolution.
Ingredient Specialist
Pepsico R&D
04.2021 - Current
- Collaborated with cross-functional teams to develop innovative products, incorporating unique flavors and textures.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Developed efficient systems for organizing ingredient storage, saving time during production processes while also reducing risk of contamination or spoilage.
- Stayed up-to-date with emerging trends within the food industry, recommending adjustments to current practices as needed for continued success in a competitive marketplace.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Arts - Business Administration And Management
Stony Brook University
Long Island City, NY05.2018
No Degree - Liberal Arts And General Studies
Westchester Community College
Valhalla, NY08.2008
High School Diploma -
White Plains Senior High School
White Plains, NY06.2007
Skills
- Balancing Transactions
- Phone and Email Etiquette
- Guest Reception
- Night Audit Reports
- Audit reporting
- Conflict Management
- Reservation Processing
- Teamwork and Collaboration
- Financial Management
Accomplishments
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
- Acquainted hotel guests with resort amenities at check-in effectively decreasing the percentage of calls to the front desk by 80%.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Hotel Night Auditor
Hilton Garden Inn
12.2021 - Current
Ingredient Specialist
Pepsico R&D
04.2021 - Current
Associate of Arts - Business Administration And Management
Stony Brook University
No Degree - Liberal Arts And General Studies
Westchester Community College
High School Diploma -
White Plains Senior High School
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