Rushaun Carter

Accomplishments

• Leveraged innate ability to nurture and build lasting relationships with realtors and brokers to land an interview with Fox News.
• Connected with over 2500 realtors and brokerages to help them see the value of closing the homeownership gap.
• Created sales processes to book 10+ meetings per day to help the team fulfill the mission of homeownership.
• Utilized, Google, LinkedIn, and relationships to grow my book of business to over 3000+ clients within my first 6 months.
• Collaborated with members of my team to create training materials to improve our company's growth goals by 118%.
• Exceeded defined quota by 15%.
• Engaged in tool and process improvements to streamline customer success activities and services which resulted in enhanced 78% overall customer satisfaction.
• Identified sales opportunities by assessing environment and devising and implementing winning strategy that impacted company growth by 84%.
• Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals by 103%.

Responsibilities

• Conducted over 100+ presentations with large groups at trade shows, reseller events, via zoom and onsite product trainings to catapult grow targets.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Handled 100+ calls per day to address customer inquiries and concerns.
• Developed and executed solutions to customer needs and drivers through hands-on engagement via a daily cold cold outreach of 100+ calls.
• Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Collaborated with team members to achieve target results.
• Maintained energy and enthusiasm in fast-paced environment.

Accomplishments

• Sold over $100mm in real estate, exceeding sales goals 115%.
• Organized promotional events and interacted with community to increase sales volume by 18%.
• Identified opportunities for growth within Atlanta territory and collaborated with sales teams to reach sales goal by 59%.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base by 62%.
  

Responsibilities

• Directed sales support staff in administrative tasks to help sales reps close deals.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared
  objectives.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Built deep relationships with , business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.

Accomplishments

• Advertised client properties through websites, social media and real estate guides added 2000+ leads to pipeline.
• Generated over 5000+ leads for sales and rental properties through cold calls and referrals.
• Managed over 200+ contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.

Responsibilities

• Liaised between buyers and sellers to provide positive experiences for both parties.
• Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
• Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
• Coordinated appointments to show marketed properties.
• Reviewed market research data and changed sales plans accordingly.
• Negotiated, facilitated and managed real estate transactions.

Accomplishments

• Coached and mentored employees through effective recruitment, hiring and goal setting methods resulted in 79% enhanced client satisfaction.
• Drove team success through shared vision and recognition of quality performance improved overall company growth by 88%.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow by 48%.

Responsibilities

• Outlined finances, goals and daily operations of company in detailed business plans.
• Drafted reports and documents to improve correspondence management, schedule coordination and record keeping.
• Frequently studied market to keep abreast of new industry trends.
• Promoted business via social media to generate leads and maximize brand identity.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Accomplishments

• Handled all aspects of RFIs for $260M project, navigating nuanced communication styles among internal management team, subcontractors, architects and engineers to ensure smooth process.
• Met project deadlines without sacrificing build quality or workplace safety with an overall 10% cost savings.
• Updated operational methods and oversaw accounting procedures for improved efficiency.

Responsibilities

• Managed construction schedules to achieve adequate project labor coverage.
• Oversaw employee attendance record, handled payroll and ordered new materials for sites.
• Increased customer satisfaction ratings by resolving all issues professionally.
• Held construction progress and regular status meetings with project team.

Accomplishments

• Maintained operational proficiency in coordinating both international and domestic travel accommodations for nearly 10K customers, arranging for airfare as well as hotel and rental car reservations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings by 93%.
• Developed process improvements and long-term business strategies through analysis of customer feedback.

Responsibilities

• Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
• Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Accomplishments

• Managed logistics relating to materials, scheduling, and quality assurance for 20+ projects over $2.5M.
• Reduced labor costs by 15% by analyzing the workforce to determine extraneous spending and drafting strategic project charters for multiple initiatives.
• Managed 20 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.

Responsibilities

• Led quality improvements through handling change orders to existing contracts and developing reports and project specs for internal/external stakeholders.
• Composed contractor estimates and compiled price breakdowns.
• Maintained project scope, schedule, and planning documentation for the bid-to-blueprint design process.
• Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
• Gathered project requirements through interactions, meetings and walkthrough with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Mitigated project risk through proactive risk assessments.
• Utilized Primavera, MS Project, and MS Office.

Responsibilities

• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Responsibilities

• Monitored line processes to maintain consistency in quality, quantity and presentation.
• Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
• Collaborated with other personnel to produce and modify menus and selections.
• Developed recipes and menus by applying understanding of market demand and culinary trends,
• Interacted with guests to obtain feedback on product quality and service levels.
• Cooked memorable dishes that brought new customers into establishment.