Rusheeda Cornelius
Clarksville,TN
Summary
Highly-skilled, experienced office administrator with over five years of experience in administration, data entry, data analysis, online content management, project coordination, customer service, and event management. With the ability to have a high-level of accuracy while being a detail-oriented professional with excellent organization, scheduling, and problem solving skills. Multi-tasks and prioritizes work to ensure all goals are met. Demonstrated flexibility, ability to adjust priorities, and a solutions-oriented mindset. High degree of integrity and accountability to delivery strong, high-quality outcomes with the ability to work independently and maintain confidential information in highly professional manner.
Overview
2025
2025
years of professional experience
Work History
Customer Service Agent
DaimlerChrysler
- Triaged inbound support calls and email inquiries from donors, supporters, and external stakeholders
- Escalated and managed customer issues related to account records, data input, access levels and reports
- Promptly resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Office Manager
Eternal Cares Inc. TRIO Educational Talent Search Program
- Collaborate with nationally recognized U.S
- Department of Education TRIO/College access/student success programs, scheduling and administering college visits for disadvantaged and high-talent youth
- Deliver comprehensive career, college, and personal counseling and advising to various individuals
- Coordinate international and domestic travel arrangements and expense reports for executive managers
- Serve as an information resource on procedures, reports, requirements, policies, and activities
- Experience working with low-income, first-generation, historically underrepresented students from diverse backgrounds
- Provide tutoring and financial aid counseling to youth and adults
- Provide historical reference by defining procedures for records retention, protection, retrieval, transfer, and disposal
- Closely monitor student performance and IEPs and make adjustments and recommendations as necessary
- Managed overall grant efforts, documenting payments and expenditure
- Optimized the grant administration process, overseeing fund-raising, preparing progress reports, and ensuring compliance with grant regulations
- Reviewing grant proposals, managing grant databases, educating staff on policies, and preparing financial reports
KidzArt School Art Teacher
Elementary School
- Current
- Contribute to the establishment of guidelines for program and schedule requirements
- Lead small and large class sizes, coordinate multiple lessons and address varying learning styles
- Developed lessons with challenging 3-D projects, new and varied art mediums, and our unique multi-cultural curriculum
Board of Director Member
Kennel To Couch
08.2022 - Current
- Support the CEO by participating in the development of the K2C Plan
- Participate in a Board orientation training session and meetings as scheduled
- Foster forward thinking while supporting the K2C mission, goals, policies, programs, strengths, and needs
- Successfully brings a different perspective to the discussion or approaches the problem from a new angle
Business Manager
C4 Catering Company
09.2010 - 08.2018
- Enabled home-based business to complete 15 catered events per year by negotiating contracts, managing equipment, overseeing staff, assisting in the selection of menu items, scheduling catering staff, arranging for facilities or equipment, communicating customer needs to the appropriate personnel, and maintaining client relationships
Front Office Secretary
Hartford County Public Schools
10.2012 - 01.2013
- Provided vital administrative support to the office, including establishing schedules, updating student information, coordinating meetings, event planning, and creating promotional materials
- Communicated with students, parents, officials, and other office visitors, often clarifying school policies, programs, activities, and services
- Gathered and verified information to accurately update and file records—managed annual budget and planned expenses in advance
- Reduced risks by updating collection and monitoring procedures
- Maintained confidential information used for academic transcripts, classroom assignments, payroll processing, and scheduling
- Guaranteed accuracy when preparing documents by analyzing data, generating statistical reports, and verifying information
Substitute Teacher K-12
Kelly Education Services
03.2011 - 05.2011
- Administered lesson plans to a wide range of classes, teaching a variety of English, Math, Art, Social Sciences, and Citizenship topics
- Prepared materials for each class and communicated with other educators and staff as needed
- Monitored student performance to write progress reports
- Created a safe space for students while focusing on their education
- Established expectations in the classroom and ensured all lessons aligned with school guidelines
- Leveraged demonstration, lecture, and discussion teaching methods to clarify lessons
- Ensured students and parents had up-to-date schedules, agendas, progress reports, and other information
- Created individualized lesson plans for students, often consulting with parents and other professionals
High School Admissions Representative
The Art Institute of Ft. Lauderdale
11.2007 - 04.2010
- Mentored and advised students on educational services offered at the Art Institute of Ft
- Lauderdale, including financial aid, program information, policies, and extracurricular activities
- Provided extensive administrative support to the admissions office, such as planning events, coordinating meetings, writing statistical reports, and preparing documents for upper management
- Maintained accurate records of each meeting and student information
- Built a successful office team by recruiting, selecting, and training new employees
- Analyzed the office’s financial needs to develop an annual budget and accurately plan expenses
- Enticed students to attend the institution by presenting them with department information and connecting them to department heads, administrators, and other faculty
- Experience in teaching/advising, curriculum or related activities with high school students
- Provide retrospective analysis of schedule performance and continuously improve the process, identify schedule gaps and opportunities to expand schedule options
- Fluent presentation of proposals to resolve issues and deliver recommendations
Education
Doctor of Education - Educational Leadership
Liberty University
Lynchburg, VAMaster of Science - Higher Education, and College Teaching
Purdue Global University
Bachelor of Science - Business Management
Pennsylvania State University
State College, PASkills
- Project Management
- Office Administration
- Teaching & Training
- Mentorship
- Payroll Processing
- Financial Management
- Data Analysis & Reporting
- Process Improvement
- Conflict Resolution
- Record Management
- Recruitment and Networking
- Expense Reduction
- Grant Management
- Communication
- Online Content Management
- Microsoft Office Suite
- Blackboard
- QuickBooks
- Google Drive
- Dropbox
- Zoom
- Skype
- SharePoint
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Active listening
- Customer complaint resolution
- Customer relations
- File management
- Complaint handling
- Service-oriented self-starter
- Customer relationship management (CRM)
- Inbound call management
- Relationship building
- Inbound customer service
- Database research
- Billing inquiries
- Customer focus
- Information verification
- Documentation and reporting
- Correspondence composition
- Case management
- Time management
- Multitasking and organization
- Verbal and written communication
- Decision-making
- Task prioritization
- Phone etiquette
- Scheduling
- Client relations
- Data collection
- Critical thinking
- Call management
- Order processing
Affiliations
- Kappa Delta Pi
Certification
- Master Gardeners
- CPR/AED Certification
- First Aid Certification
Languages
English
Native or Bilingual
Timeline
Board of Director Member
Kennel To Couch
08.2022 - Current
Front Office Secretary
Hartford County Public Schools
10.2012 - 01.2013
Substitute Teacher K-12
Kelly Education Services
03.2011 - 05.2011
Business Manager
C4 Catering Company
09.2010 - 08.2018
High School Admissions Representative
The Art Institute of Ft. Lauderdale
11.2007 - 04.2010
Master of Science - Higher Education, and College Teaching
Purdue Global University
Bachelor of Science - Business Management
Pennsylvania State University
Customer Service Agent
DaimlerChrysler
Office Manager
Eternal Cares Inc. TRIO Educational Talent Search Program
KidzArt School Art Teacher
Elementary School
- Current
Doctor of Education - Educational Leadership
Liberty University
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