RUSHEEN THOMPSON
Lithonia,GA
Summary
Adept at enhancing team efficiency and customer satisfaction, my tenure at Daffodil Pediatrics Family And Medicine showcased my ability to maintain confidentiality and foster positive client relationships. With a blend of critical thinking and exceptional customer service skills, I contributed to a professional environment that saw a significant increase in productivity. My background also includes expertise in safety planning and multitasking, ensuring high standards in every role undertaken. I am a motivated care giver and is excellent with children fostering over 10 years of leadership skills.
Overview
18
18
years of professional experience
Work History
Front Office Administrative Assistant
Daffodil Pediatrics Family And Medicine
2022.05 - Current
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Safeguarded company information by maintaining strict confidentiality in all matters related to client accounts and internal operations.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Assisted in increasing sales leads through diligent customer service and timely follow-up on inquiries.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Created an inclusive work environment fostering collaboration among team members which resulted in higher morale levels and increased productivity.
- Facilitated prompt resolution of customer complaints via email or phone communication leading to increased customer satisfaction ratings.
Therapeutic Foster Parent
Creative Community Services
2019.01 - Current
- Cultivated trusting relationships with caseworkers and other professionals involved in supporting children's immediate needs.
- Managed challenging behavior through crisis intervention techniques while maintaining a calm demeanor under pressure situations.
- Mentored new therapeutic foster parents entering the field, sharing insights from personal experience to help them succeed in their roles.
- Promoted positive behaviors through reinforcement strategies, contributing to the overall well-being of children in my care.
- Participated in ongoing training programs to stay current on best practices for therapeutic foster parenting and enhance my skills as a caregiver.
- Maintained detailed documentation of each child''s progress, ensuring accurate records for future reference and treatment planning.
- Managed household finances responsibly while meeting all requirements set forth by licensing agencies, maintaining stability in the home environment.
- Conducted regular safety assessments on living conditions to ensure a secure environment for every child placed in my home.
- Addressed behavioral challenges using therapeutic techniques, resulting in improved coping skills for the child.
- Collaborated with treatment teams to develop and implement individualized care plans for each child.
- Provided consistent structure and routine, enabling children to feel secure and develop healthy habits.
- Coordinated medical appointments and therapy sessions, prioritizing the health needs of each child in my care.
Child Transportation Driver
Self Employed
2014.08 - 2020.02
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Transport children on time to designated location.
Call Center Supervisor
Progress Energy
2010.06 - 2014.02
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
Food Service Supervisor
Eat Right Caribbean Restaurant
2006.06 - 2010.02
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Ordered new supplies and food to maintain service levels.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked food production levels, meal counts, and supply costs.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
Associate of Science - Early Childhood Education
Georgia State University
Atlanta, GA05.2022
High School Diploma -
Stephenson High School
Stone Mountain, GA05.2008
Skills
- Maintaining records
- Reception duties
- Meeting Preparation
- File Organization
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patience and Empathy
- CPR and First Aid
- Classroom Management
- Parent-Teacher Communication
- Behavior Management
- Special Needs Support
- Strong Work Ethic
- Team Leadership
- Mental health awareness
- Positive Reinforcement
- Family engagement
- Safety Planning
- Teamwork and Collaboration
- Multitasking
Timeline
Front Office Administrative Assistant
Daffodil Pediatrics Family And Medicine
2022.05 - Current
Therapeutic Foster Parent
Creative Community Services
2019.01 - Current
Child Transportation Driver
Self Employed
2014.08 - 2020.02
Call Center Supervisor
Progress Energy
2010.06 - 2014.02
Food Service Supervisor
Eat Right Caribbean Restaurant
2006.06 - 2010.02
Associate of Science - Early Childhood Education
Georgia State University
High School Diploma -
Stephenson High School
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