Summary
Overview
Work History
Education
Skills
Qualifications
References
cover letter
Timeline
Generic

RUSHELL GORDON

Panama City Beach,FL

Summary

Highly motivated and versatile, I bring a wealth of skills and a passion for exceptional customer service to your team. With a natural affinity for human relations, I thrive in collaborative environments and excel at fostering positive interactions with both customers and colleagues. Whether working independently or as part of a team, I am adept at adapting to any situation and consistently delivering outstanding results. My leadership style is rooted in leading by example, ensuring that standards are not just met, but exceeded. I am confident that my dedication and proficiency will greatly enhance the efficiency and success of your establishment. Experienced server known for delivering prompt, top-notch service in restaurant environments. Skilled in personnel development, fostering team synergy, and adeptly resolving customer and staff concerns.

Overview

18
18
years of professional experience

Work History

Server

Old Florida Fish House
03.2021 - 01.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Server

Carrabba' Italia Grill
11.2019 - 01.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Customer Services Representative- Internet & mobile communications

ACS a Xerox Company / E-Services
01.2008 - 01.2011
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Contributed to team sales goals by upselling products and services to customers.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.

Receptionist

Ultimate Fitness Gym
01.2006 - 01.2007
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

Business

Visionaries Institute of Business
Kingston, JA
09.2004

High School Diploma -

Papine High School
St. Andrew, JA
05.2002

Skills

  • Computer Literacy and Information technology
  • Customer Relation
  • Food Inspection
  • Daily Specials Memorization
  • Food Running
  • Table Bussing
  • Guest Engagement
  • Table Setting
  • Safe Food Handling
  • Strong Work Ethic
  • Wine Service
  • High-Volume Dining

Qualifications

  • Principles of Business
  • English
  • Human & Social Biology
  • Social Studies

References

Natalie Nurcero, General Manager of Food and beverage  

Hyacinth Mclean, Pastor 

cover letter

I am writing to express my sincere interest in the server position at your organisation. With a solid background in customer service and geniune passion for hosiptality, I a m eager to contribute to the exceptional dining experience at your establishment. My experience in various hospitality roles has equipped me with strong communication skills and ability to provide attentive service to guest even in fast paced envionments. I am drawn to your organisation because of its outstanding reputation for both food and service, I am confident that my enthusiam and dedication will make a valuable addition to your team. Thank you considering my application and I look forward to opportunity to contribute to the continued success of your orgainsation.

Timeline

Server

Old Florida Fish House
03.2021 - 01.2024

Server

Carrabba' Italia Grill
11.2019 - 01.2021

Customer Services Representative- Internet & mobile communications

ACS a Xerox Company / E-Services
01.2008 - 01.2011

Receptionist

Ultimate Fitness Gym
01.2006 - 01.2007

Business

Visionaries Institute of Business

High School Diploma -

Papine High School
RUSHELL GORDON