Summary
Overview
Work History
Education
Skills
Certification
Technologyandtools
Additionalinformation
Coursework
Timeline
Generic

Rushell Richards

Houston,TX

Summary

Seeking a Liability Adjuster position at Allstate to leverage skills in claims processing, critical thinking, and negotiation to deliver exceptional customer experiences while ensuring accurate and efficient claim resolutions.

Motivated professional with extensive experience in customer service, communication, and problem-solving.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Registered Behavioral Technician

Positive Life and Learning
08.2024 - Current
  • Provide direct support to clients, following individualized plans to achieve behavioral goals
  • Communicate effectively with clients, families, and supervisors to ensure consistent progress
  • Maintain detailed and accurate records of daily sessions and activities
  • Support clients with patience and empathy, helping them overcome challenges in a structured environment

Registered Behavioral Technician

Success on the Spectrum
05.2023 - 08.2024
  • Utilize CRM tools to track and record client progress and behavioral data, ensuring adherence to regulatory and privacy guidelines
  • Troubleshoot and address client issues, providing clear and actionable solutions to caregivers
  • Conduct follow-up with clients and caregivers to ensure satisfaction and plan effectiveness, fostering strong client relationships

Direct Support Professional

GHO
07.2022 - 04.2023
  • Assisted clients with daily activities, ensuring safety and fostering independence
  • Built trusting relationships with clients and families through effective communication
  • Maintained accurate documentation of care provided, following guidelines and protocols
  • Adapted to varying needs and situations, demonstrating flexibility and critical thinking

Preschool Teacher

Kiddie Academy
01.2020 - 09.2022
  • Developed and implemented structured project plans for classroom activities, aligning with curriculum standards
  • Organized and maintained an environment conducive to achieving project goals and learning outcomes
  • Fostered effective communication and collaboration with parents to support project success
  • Conducted regular assessments to track project progress and adjust plans as necessary
  • Integrated technology into project plans to enhance engagement and learning efficiency

Education

Master of Business Administration - Business Analytics

Grand Canyon University
12.2026

Bachelor of Arts - Psychology

SUNY Old Westbury
12.2018

Skills

  • Strong communication skills
  • Active listening skills
  • Customer service principles
  • Problem resolution
  • Multitasking
  • Managing priorities
  • Fast-paced environment
  • Learning new software
  • Using technology for documentation
  • Using technology for communication
  • Dependable
  • Organized
  • Attention to detail
  • Quick learner

Certification

  • Registered Behavior Technician (RBT) Certification
  • HIPAA Compliance Training
  • CPR and First Aid Certified

Technologyandtools

  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Familiar with online communication tools (Zoom, Microsoft Teams)
  • Experience documenting activities using software platforms

Additionalinformation

Dedicated home office equipped with high-speed internet and an ergonomic workspace., Flexible availability to accommodate Central Time Zone schedules., Enthusiastic about ongoing training and development opportunities., References available upon request.

Coursework

  • Conflict Resolution
  • Client Communication
  • Data Analysis

Timeline

Registered Behavioral Technician

Positive Life and Learning
08.2024 - Current

Registered Behavioral Technician

Success on the Spectrum
05.2023 - 08.2024

Direct Support Professional

GHO
07.2022 - 04.2023

Preschool Teacher

Kiddie Academy
01.2020 - 09.2022

Bachelor of Arts - Psychology

SUNY Old Westbury

Master of Business Administration - Business Analytics

Grand Canyon University

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Rushell Richards