Rushellee Bailey

Well-versed in the field of customer service, with a background as a Member Service Representative. Experienced in providing top-tier service, resolving complex issues, and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills, and the ability to maintain composure under pressure. Made a significant impact in previous roles by improving client satisfaction and retention rates.

• Direct Support Professionals (DSP), AHRC Nassau, 01/01/24, Present, Helps people with intellectual or developmental disabilities become more independent and integrated into their community.
• P&D Manager- CSP, 08/16/21, Present, Responsible for managing the pickup and delivery (P&D) operations through the management of staff and achieving results indirectly using Independent Contractors (IC), Independent Service Providers (ISP), temporary agencies and their employees.
• Area Manager, 07/16/20, 08/15/21, Sortation of packages through the facility, minimizing operational cost and maximizing operational quality., Determines opportunities for improvement of key metrics and executes action plans to achieve results., Plans, organizes, staffs, directs and controls specific day-to-day operations within the station.
• Operation Manager (dock manager full time), FedEx Ground, Maspeth NY, 04/29/18, 07/15/20, Responsible for assigning and managing employees to ensure the safe and efficient making sure my van line, Smalls and unload all done for timely dispatch., Determines opportunities for improvement of key metrics and executes action plans to achieve results.
• Operation Manager (QA manager full time), FedEx Ground, Brooklyn NY, 11/20/16, 04/28/18, Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing., Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.
• Operation Coordinator (full time), FedEx Ground, Brooklyn NY, 07/06/15, 11/19/16, Reduced preload misleads., Improved contractors load quality., Handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals., Provides administrative support and dock operations support.
• Operations Administrator, FedEx Ground, Brooklyn NY, 04/22/13, 07/05/15, Monitor daily operations., Assist in the daily operations in other areas where needed., Provides quality assurance and customer service.

• Drill Sergeant, United States Army Reserve, 12/01/22, Present, Teach new recruits every aspect of Basic Combat Training.
• Sergeant / Wheeled Vehicle Mechanic (91B), United States Army Reserve, 716th Quartermaster Company, 01/01/21, 12/31/22, Maintaining wheeled vehicles, associated trailers and material handling equipment systems., Inspecting, servicing, maintaining, repairing, replacing, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components., Performing wheeled vehicle recovery operations.
• Specialist / Wheeled Vehicle Mechanic (91B), United States Army Reserve, 140th Quartermaster Company (FS), 03/01/16, 12/31/20, Maintaining wheeled vehicles, associated trailers and material handling equipment systems., Servicing automotive electrical systems including wiring harness, and starting and charging systems., Performing wheeled vehicle recovery operations.