Rushema Thomas
Kingston,Jamaica
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Store Manager
Western Liquor Store
Kingston, Jamaica
07.2015 - 02.2025
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Updated and maintained store signage and displays.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
- Assessed operational efficiency of the store's departments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Community Support Worker
Social Development Commission
Kingston, Jamaica
07.2014 - 02.2018
- Gathered opinions and support from grassroots supporters to solidify group position.
- Administered operating budgets, enforcing internal expense-monitoring controls.
- Organized social events to promote community involvement among clients.
- Prepared petitions, complaints and subpoenas for abuse cases presented in court.
- Maintained accurate records and documented client data in company databases.
- Educated families about available resources within the community.
- Provided emotional support and encouragement during difficult times.
Office Assistant
Tastee Limited
Kingston, Jamaica
03.2010 - 07.2014
- Inventoried and ordered materials, supplies and services.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Provided administrative support to multiple departments as needed.
Education
High School Diploma -
Tivoli Gardens Comprehensive High School
Kingston 06-2009
School Leaving Certificate - General Studies
Denham Town Primary School
Kingston06-2004
Some College (No Degree) - Food Preparation
St Annes Vocational Program
KingstonSkills
- Customer service
- Inventory management
- Employee training
- Friendly and positive
- Documentation and reporting
- Team leadership and coaching
- Systems and software expertise
- Staff supervision
Timeline
Store Manager
Western Liquor Store
07.2015 - 02.2025
Community Support Worker
Social Development Commission
07.2014 - 02.2018
Office Assistant
Tastee Limited
03.2010 - 07.2014
High School Diploma -
Tivoli Gardens Comprehensive High School
School Leaving Certificate - General Studies
Denham Town Primary School
Some College (No Degree) - Food Preparation
St Annes Vocational Program
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