RUSHIL PATEL
Chesapeake,VA
Summary
Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
29
29
Certifications
3
3
Languages
Work History
Team Lead
Walmart
Chesapeake, VA
02.2022 - 03.2023
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Reported on updates to project specifications and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Relationship Banker
Capital One
Richmond, VA
03.2022 - 09.2022
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Worked with clients to address and respond to client and partnership management issues.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Continually boosted branch production and revenue by 30% by consistently meeting all monthly and quarterly goals.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources and experience to ensure you’re up for the challenge!
- Investigate customer concerns, help create and implement process improvements and report trending customer issues.
- Support other customer service advocates, who will reach out for help with a customer issue or complaint. You’ll guide other associates to the right path to solve customer concerns and provide in-the-moment feedback to ensure the associate is connected to the right resources.
Cashier
Walmart
Derry, NH
05.2017 - 08.2022
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Awarded Employee of the month within the first two week of joining.
Lead Sales Associate
VA ABC Store
Suffolk, VA
01.2021 - 11.2021
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Led sales team to exceed quarterly sales goals.
- Reported sales data to upper management for review.
- Kept detailed track of sales and customer information in company system.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
Office Assistant
First Team
Chesapeake, VA
08.2018 - 11.2019
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support, addressing routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Produced high-quality communications for internal and external use.
- Developed correspondence letters, memos and emails.
- Verified accuracy of business records by consistently updating customer information.
- Prepared meeting rooms and materials and recorded important information.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Floor Team Lead
Sam's Club
Chesapeake, VA
08.2017 - 09.2018
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Delegated tasks to employees to enhance productivity and workflow.
- Assisted supervisor with feedback for employee performance evaluations.
- Upheld proper visual merchandising standards on retail floor and windows.
- Maintained store appearance, cleanliness and organization.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Commerce - INDIA
University of Mumbai
Mumbai, India 06.2014 - 05.2017
Associate of Science - Computer Science
Tidewater Community College
Norfolk, VA 01.2019 - 05.2020
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH 05.2022 - 05.2023
Bachelor of Science - Computer Science
Old Dominion University
Norfolk, VA 08.2021 - 04.2022
Skills
Technical Support
Cash Handling
Account management
Production monitoring
Quality control
Performance improvement
Certification
7573350484
Timeline
Bachelor of Science - Computer Science
Southern New Hampshire University
05.2022 - 05.2023
Relationship Banker
Capital One
03.2022 - 09.2022
Team Lead
Walmart
02.2022 - 03.2023
Bachelor of Science - Computer Science
Old Dominion University
08.2021 - 04.2022
Lead Sales Associate
VA ABC Store
01.2021 - 11.2021
Associate of Science - Computer Science
Tidewater Community College
01.2019 - 05.2020
Office Assistant
First Team
08.2018 - 11.2019
Floor Team Lead
Sam's Club
08.2017 - 09.2018
Cashier
Walmart
05.2017 - 08.2022
Bachelor of Commerce - INDIA
University of Mumbai
06.2014 - 05.2017