Managed care of critically ill patients with hypertension, diabetes, renal failure, cardiac disease, closed head injuries, strokes, seizures and tumors.
Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
Evaluated the results of diagnostic tests to identify changes in patient status.
Performed physical exams, ordering and evaluating lab test as well as medications.
Telecommunications Technician/Customer Service Representative
AM3YA LLC
McKinney, TX
01.2022 - Current
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
Led individual training sessions for employees in Microsoft Office, Windows Server.
Ensured compliance with industry standards when installing telecommunications equipment or making upgrades to existing systems.
Developed test plans for new telecom services prior to launch.
Warehouse Associate
Amazon
Dallas, TX
04.2021 - 12.2021
Packed and labeled merchandise to prepare for loading and shipment to customers.
Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Loaded trucks for outbound orders and unloaded trucks for inbound orders. Operated forklifts to fill or empty overhead spaces.
Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
Sandwich Artist/Manager of Operations
Subway
Pearl, MS
09.2015 - 12.2020
Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
Communicated menu item information and offered suggestions to promote featured products
Oversaw on the go initiative to bring location to all delivery applications which led to an increase of 22% of sales
Maintained excellent customer relations, bringing in a significant amount of new business from repeatcustomers
Manage all aspects of on-site technology, hardware and software troubleshooting Oversee marketing plan, merchandise layout and ensure proper store layout in line with corporate requirements
Consistently exceeded YOY budget goals in overall sales and cost of goods
Pharmacy Technician
Walgreens
Clinton, TX
01.2020 - 12.2020
Managed filing of prescriptions, both electronically and manually.
Mixed constituted medications for patients
Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Prepared reports on drug utilization patterns for management review.
Sales Representative Team Leader
Banana Republic
Pearl, TX
01.2018 - 06.2018
Developed and implemented sales strategies to increase revenue
Utilized various sales techniques to develop relationships with customers and drive sales
Networked at events and by phone to expand business profits and revenues
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
Adapted sales techniques to specific clients and promoted products based on individualized client needs
Increased customer buying experience to safeguard dealerships revenue.
Sales Associate Specialist
American Eagle Outfitters
Flowood, TX
03.2016 - 10.2016
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Maintained records related to sales, returns and inventory availability
Applied security and loss prevention training toward recognizing risks and reducing store theft
Maintained organized, presentable merchandise to drive continuous sales.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Education
Bachelor of Science - Nursing
Louise Herrington School of Nursing
Dallas, TX
12.2024
High School Diploma -
Clinton High School
01.2019
Skills
Team Contributor
Respect my higher authorities
Bilingual (English, Hindi, Gujarati)
Problem-solving skills
Communication skills
Multi-tasking strength
Data Collection
Scheduling
Paperwork Processing
Customer Relations
User Support
References
References available upon request.
Timeline
Nurse Practitioner Student
Baylor Scott & White
06.2023 - Current
Telecommunications Technician/Customer Service Representative
Community Health Worker at Baylor Scott&White Quality Alliance, Baylor Scott&White HealthCommunity Health Worker at Baylor Scott&White Quality Alliance, Baylor Scott&White Health
Nurse Supervisor-Medical/Surgical Unit-(Colorectal and Emergency General Surgery) at Baylor University Medical Center-Baylor Scott & WhiteNurse Supervisor-Medical/Surgical Unit-(Colorectal and Emergency General Surgery) at Baylor University Medical Center-Baylor Scott & White
Patient Care Technician/ Patient Observer at Baylor Scott & White McLane Children's Medical CenterPatient Care Technician/ Patient Observer at Baylor Scott & White McLane Children's Medical Center