Ashley Rushing

• Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
• Participated in weekly conference calls with management to discuss department updates and strategies.
• Organized and detail-oriented with a strong work ethic.
• Provide leadership skills in managing projects from concept to completion.
• Establish relationships with vendors to secure competitive pricing and discounts.
• Skilled at working independently and collaboratively in a team environment.
• Gained extensive knowledge in data entry, analysis and reporting.

• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
• Managed day-to-day staffing and handled scheduling for all store employees.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Completed point of sale opening and closing procedures.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

• Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
• Contributed to team objectives in fast-paced environment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Negotiated prices, terms of sales and service agreements.
• Set up new accounts, established customer credit and set up payment methods.
• Utilized CRM software daily to manage contacts, track interactions, and maintain detailed notes on customer preferences for personalized outreach efforts.

Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

• Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
• Provided feedback to workers on job performance and safety procedures.
• Ensured timely completion of projects by developing and maintaining schedules for work progress.
• Supported business development efforts by participating in bid proposals and client presentations for potential projects.
• Reviewed project details to specify correct materials and equipment for job sites.
• Monitored usage of supplies and materials to establish cost effective operations.
• Collaborated with architects, engineers, and other construction professionals to ensure smooth project execution.