Rushnee Luckett
Columbia,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
LEAD ADMINISTRATIVE ASSISTANT
COLUMBIA-RICHLAND FIRE DEPARTMENT
12.2022 - Current
- Responsible for performing a wide range of administrative tasks such as managing calendars, scheduling meetings, handling correspondence, drafting reports, and maintaining files and records.
- Serve as a central point of contact for internal and external stakeholders, ensuring effective communication and coordination between various departments, personnel, and external partners. Answer phone calls, respond to inquiries, and relay messages accurately.
- Responsible for organizing and maintaining documents, including official records, reports, and other relevant paperwork. Create and update files, tracking document flow, and ensuring compliance with organizational protocols.
- Assist in coordinating and organizing meetings, conferences, and other events. Schedule venues, arranging logistics, preparing meeting materials, taking minutes, and providing administrative support during the events.
- Required to perform data entry tasks, maintain databases, and generate reports as needed. Iput and retrieve information accurately, conducting basic data analysis, and prepare summaries or presentations based on the data.
- Assist in various administrative projects and initiatives, such as process improvement, policy development, or special assignments. Conduct research, gather data, and provide support to project teams.
- Provide guidance and support to other administrative staff members, ensuring smooth operations and efficient workflow within the administrative team.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
RETIRED
UNITED STATES ARMY
04.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
LIAISON
UNITED STATES ARMY
08.2017 - 03.2022
- Established and maintained positive working relationships with various individuals and entities, such as healthcare providers, religious organizations, government agencies, and community partners. Involved frequent communication through emails, phone calls, meetings, and written correspondence.
- Served as a conduit for information exchange between different parties. Relayed important updates, distributed materials or documents, and ensured timely and accurate dissemination of information.
- Assisted in scheduling and coordinating meetings, both internally and externally. Arranged venues, sent out invitations, prepared meeting materials, and took minutes. Helped facilitate collaboration and cooperation among different stakeholders for joint initiatives or projects.
- Addressed issues, concerns, or conflicts that arose between different parties. Involved active listening, negotiating solutions, and finding common ground to ensure smooth communication and productive relationships.
- Provided administrative support for various policies, programs, and initiatives undertaken by the Army Reserve. Assisted with policy development, tracking progress, maintained documentation, and ensured compliance with established guidelines and procedures.
- Demonstrated cultural sensitivity and advocated for the needs and interests of different groups. Understood cultural nuances, promoted inclusivity, and ensured that services provided by the training sites were accessible and culturally appropriate.
- Performed general administrative duties such as managing calendars, organizing files, preparing reports, and handling correspondence. Additionally, assisted with data entry, record keeping, and other related tasks as necessary.
HUMAN RESOURCE SUPERVISOR
UNITED STATES ARMY
09.2014 - 07.2017
- Coordinated and overseed the recruitment process, including posting job openings, screening resumes, scheduling interviews, conducting background checks, and facilitating the selection and hiring of qualified candidates. Ensured compliance with relevant policies, procedures, and regulations.
- Served as a point of contact for employee inquiries, concerns, and grievances. Provided guidance, resolved conflicts, and addressed employee relations issues in collaboration with HR leadership and management.
- Assisted in implementing and managing performance evaluation processes, including goal setting, performance reviews, and performance improvement plans. Provided guidance to supervisors and employees, tracked performance metrics, and ensured consistency and fairness throughout the process.
- Coordinated and organized training programs and development initiatives for employees. Identified training needs, coordinated training logistics, and managed training records.
- Ensured adherence to HR policies, procedures, and legal requirements. Updated and maintained HR policies, communicated policy changes to employees, and provided guidance on compliance matters.
- Assisted in managing employee benefits programs, such as health insurance, retirement plans, and leave policies. Coordinated enrollment, responded to employee inquiries, and worked with external benefit providers.
- Handled HR data management tasks to include maintaining personnel records, updating employee information in HR systems, and generating HR reports as needed. Ensured data accuracy, confidentiality, and compliance with data protection regulations.
- Supported HR projects and initiatives, such as policy development, process improvement, or diversity and inclusion programs. Conducted research, gathered data, and provided administrative support to the HR team.
PROFESSIONAL TRUCK DRIVER
SWIFT TRANSPORTATION
08.2013 - 08.2014
- Responsible for maintaining accurate and up-to-date records related to forward to the transportation department. Organized and filed documents such as driver logs, vehicle maintenance records, trip reports, and delivery receipts.
- Assisted in scheduling and coordinating transportation activities, ensuring efficient routing, and timely delivery of goods and supplies. Communicated with the driver manager, tracking shipments, and updating schedules for routes as needed.
- Served as a point of contact for internal and external stakeholders, including suppliers and other departments. Answered inquiries, relayed messages through QualCom and facilitated effective communication between different parties.
- Inputted data related to transportation operations, such as inputting mileage records, fuel consumption data, and driving hours.
- Ensured compliance with relevant regulations and policies related to transportation operations. Monitored driver qualifications, maintained vehicle inspection records, and assisted with compliance audits.
- Ensured our certifications and licenses were up-to-date as required. Tracked training records, scheduled safety meetings, and supported driver compliance with safety regulations.
MANPOWER MANAGEMENT
UNITED STATES ARMY RESERVE
11.2011 - 07.2013
- Assisted in analyzing staffing needs and forecasting workforce requirements for various departments and facilities within the United States Army. Reviewed workload data, collaborated with department managers, and provided input on manpower allocation and optimization.
- Supported the recruitment process by assisting with job postings, screening resumes, scheduling interviews, and coordinating background checks. Assisted with the onboarding process for new hires, ensuring they complete necessary paperwork, receive orientation, and understand organizational policies and procedures.
- Assisted in maintaining personnel records and databases, ensuring accuracy and confidentiality. Organized and updated employee information, tracked leave balances, and generated reports related to manpower statistics and trends.
- Supported performance management processes by assisting with performance evaluations, tracking deadlines, and maintaining performance records. Coordinated with supervisors and employees to ensure timely completion of performance appraisals and evaluations and addressed any related administrative tasks.
- Assisted in coordinating training and development initiatives for employees. Scheduled training sessions, managed training records, and tracked employee participation and completion of required training programs.
- Coordinated work schedules which included managing shift assignments, tracking attendance, and maintaining leave schedules. Involved using scheduling software, communicated with supervisors and employees, and ensured adequate coverage for operational needs.
- Collected and analyzed data related to manpower management which included staffing levels, turnover rates, and employee demographics. Generated reports and provided insights for decision-making and workforce planning purposes.
- Assisted in ensuring compliance with relevant employment laws, regulations, and organizational policies. Involved maintaining awareness of changes in labor laws, providing guidance on policy interpretation, and assisting with the implementation of HR policies and procedures.
OFFICE SECRETARY
SOCIAL SECURITY ADMINISTRATION
02.2009 - 10.2011
- Responsible for performing a variety of administrative tasks to ensure the smooth operation of the office. Managed calendars, scheduled appointments, coordinated meetings, handled correspondence, and maintained files and records.
- Served as the first point of contact for visitors and callers, greeting them, answering inquiries, and directing them to the appropriate personnel or resources. Handled incoming and outgoing mail, emails, and phone calls in a professional and courteous manner.
- Assisted in preparing and formatting documents, reports, and presentations using appropriate software tools. This included typing, editing, proofreading, and organizing documents to ensure accuracy and consistency. Responsible for maintaining electronic and physical filing systems for easy retrieval of documents.
- Involved in coordinating and organizing meetings, conferences, and events. Scheduled venues, arranged logistics, prepared meeting materials, took minutes, and provided administrative support during the events.
- Assisted in making travel arrangements for staff members, including booking flights, hotels, and transportation. Processed travel reimbursements and managed expense reports.
- Responsible for accurately entering and maintaining data in various systems and databases. This included employee information, inventory records, and other relevant data. Assisted in generating reports or extracting information from databases as requested.
- Monitored office supplies inventory and placed orders to ensure availability of necessary materials. Coordinated with vendors, tracked expenditures, and maintained inventory records.
- Handled sensitive and confidential information with utmost discretion and maintain confidentiality protocols. Assisted in recordkeeping, document control, and compliance with information security policies.
MILITARY OPERATIONS COORDINATOR
UNITED STATES ARMY
11.2004 - 01.2009
- Provided general administrative support to the military operations department. Managed calendars, scheduled meetings, prepared documents, and maintained office supplies.
- Served as a point of contact for internal and external stakeholders, including military personnel, government agencies, and other departments within the Army. Involved answering inquiries, relayed messages, and facilitated effective communication between different parties.
- Responsible for maintaining accurate and up-to-date records related to military operations. Organized and filed documents such as operational plans, reports, and correspondence. Assisted in preparing and distributing materials for meetings or briefings.
- Assisted with coordinating logistics for military operations, such as scheduling transportation, arranging accommodation, and managing equipment and supplies. Worked closely with military personnel and other relevant stakeholders to ensure smooth operations.
- Coordinated training programs and exercises related to military operations. Scheduled training sessions, managed training records, and provided administrative support during exercises. Assisted in preparing after-action reports or evaluations.
- Ensured compliance with relevant security protocols and regulations. Maintained security clearances, tracked access to secure areas, and assisted with compliance audits or inspections.
- Handled data management tasks related to military operations, such as collecting and organizing data, maintained databases, and generated reports as needed. Tracked operational metrics, maintained situational awareness reports, and contributed to operational analysis.
FINANCIAL EXECUTIVE
UNITED STATES ARMY
05.2004 - 10.2004
- Assisted in maintaining accurate financial records and documentation. Organized and filed financial statements, invoices, receipts, and other financial documents. Assisted in preparing financial reports and statements as required.
- Supported the financial executive in managing budgets by assisting in tracking expenditures, analyzing financial data, and preparing budget reports. Involved entering and updating budget information in financial management systems and spreadsheets.
- Assisted in processing accounts payable and receivable transactions. Verified invoices, prepared payment requests, entered data into financial systems, and reconciled accounts.
- Assisted in generating financial reports, analyzed data, and prepared presentations for management or external stakeholders. Created charts, graphs, and other visual aids to effectively communicate financial information.
- Assisted in managing and reconciling employee expense reports. Reviewed expense claims for accuracy and compliance, ensured proper documentation, and coordinated with employees to resolve any discrepancies.
- Supported financial analysis activities by assisting in gathering and organizing data, prepared financial models, and conducted research as directed by the financial executive. Analyzed financial trends, identified areas for improvement, and made recommendations based on the findings.
- Assisted in ensuring compliance with financial regulations, policies, and procedures. Involved in maintaining awareness of relevant financial regulations, assisted in internal and external audits, and assisted to implement any necessary corrective actions.
- Provided general administrative assistance to the financial executive such as managing calendars, scheduling meetings, preparing agendas, and coordinating travel arrangements. Assisted in preparing and editing financial documents, reports, and presentations.
Skills
- Computer Reimaging Assistant
- Security Manager
- Payroll Administration
- Newsletter Creation
- End-User Support
- Meeting Minute Taking
- Calendar Management
- Data Entry
- Invoice Processing
- Meeting Planning
- Office Administration
- Travel Coordination
- Document Control
- Reception Oversight
- Information Security
- Research
- Appointment Scheduling
- Workflow Optimization
- Deadline-Oriented
- Database Administration
- Spreadsheets
- Multi-Line Phone Proficiency
- Microsoft Outlook
- Records Administration
- Customer and Client Relations
- Client Relations
- Resourceful
- Recordkeeping
- Interpersonal and Written Communication
- Workflow Management
- Staff Evaluations
- Policy and Procedure Development
- Quality Assurance
- Administration and Management
Affiliations
- A member of the American Legion Lodge #324
- 1 STUNNAS Motorsports Club Birmingham Chapter Member, Secretary, First Lady, Vice President, Sergeant of Arms, Business Manager, Recruitment Team
- Chairman, Partners in Education Committee
- Combined Federal Campaign Committee
- Holiday Ball Committee
- Sunshine Club Committee
- Army Emergency Fund
- Fort Jackson Female Mentoring Program
- Mentor
- Advocate for Suicide Prevention
- RUSH2 Fitness & Community Outreach, LLC
- Unit Fund
Job Related Training
- Professional Leadership Development Courses 6/12/18
- Combat LifeSaver Course 5/11/05
- Unit Prevention Leader 9/15/18
- DoD Information Assurance Awareness 6/11/08
- Unit Pay Administrator Course 9/26/08
- Timekeeper Training Course 4/10
- Electronic Representative Payee Accounting (eRPA) training 9/7/10
- Master Resilience Training 4/20/18
- Applied Suicide Intervention Skills Training (ASIST) 10/20/17
Awards
Army Commendation Medal (4) Army Achievement Medal (4) Good Conduct Medal (3) Meritorious Service Medal (1) Military Outstanding Volunteer Service Medal (1)
Certification
- Professional Leadership Development - 6/18
- Combat LifeSaver Course - 5/05
- Unit Prevention Leader - 9/18
- DoD Information Assurance Awareness - 6/08
- Unit Pay Administrator Course - 9/08
- Timekeeper Training Course - 4/10
- Electronic Representative Payee Accounting (eRPA) training - 9/10
- Master Resilience Training - 4/18
- Applied Suicide Intervention Skills Training (ASIST) - 10/17
Additional Information
References: Available Upon Request
Timeline
LEAD ADMINISTRATIVE ASSISTANT
COLUMBIA-RICHLAND FIRE DEPARTMENT
12.2022 - Current
RETIRED
UNITED STATES ARMY
04.2022 - Current
LIAISON
UNITED STATES ARMY
08.2017 - 03.2022
HUMAN RESOURCE SUPERVISOR
UNITED STATES ARMY
09.2014 - 07.2017
PROFESSIONAL TRUCK DRIVER
SWIFT TRANSPORTATION
08.2013 - 08.2014
MANPOWER MANAGEMENT
UNITED STATES ARMY RESERVE
11.2011 - 07.2013
OFFICE SECRETARY
SOCIAL SECURITY ADMINISTRATION
02.2009 - 10.2011
MILITARY OPERATIONS COORDINATOR
UNITED STATES ARMY
11.2004 - 01.2009
FINANCIAL EXECUTIVE
UNITED STATES ARMY
05.2004 - 10.2004
Similar Profiles
Kate WadeKate Wade
Volunteer Firefighter at Columbia Fire DepartmentVolunteer Firefighter at Columbia Fire Department
Jason PalmerJason Palmer
Battalion Fire Chief at District of Columbia Fire and EMS DepartmentBattalion Fire Chief at District of Columbia Fire and EMS Department
Mia Smith-PittmonMia Smith-Pittmon
Firefighter/EMT-B at District of Columbia Fire and EMS DepartmentFirefighter/EMT-B at District of Columbia Fire and EMS Department
Chloe RobinsonChloe Robinson
EMT-Paramedic (Crew Chief) at Richland County EMSEMT-Paramedic (Crew Chief) at Richland County EMS
Elena NicoaraElena Nicoara
Host, Servers Assistant, Cashier at Two Cities Pizza Co.Host, Servers Assistant, Cashier at Two Cities Pizza Co.