Proven track record in enhancing customer satisfaction and sales at Lecentano Ristorante, with a knack for upselling and a 95% positive feedback rating. Skilled in order taking and exceptional communication, adept at managing high-volume service periods. Demonstrates strong organization and guest service, ensuring efficient and pleasant dining experiences.
Worked as part of a team to keep the dining room clean and organized during busy hours. Worked flexible schedule including evenings, weekends, and holidays.
Increased Sales: Consistently exceeded sales targets by upselling menu items and promoting specials.
Customer Satisfaction: Achieved a 95% positive feedback rating from customers, as tracked through customer surveys and management reviews.
Efficiency: Reduced order delivery times by 15% through improved table management and coordination with the kitchen staff.
High Volume Service: Successfully managed high-traffic periods, serving over 100 guests per shift during peak hours with minimal errors.
Customer Service: Provided exceptional service to guests, ensuring a pleasant dining experience.
Order Taking: Accurately took customer orders, provided menu recommendations, and ensured special requests were met.
Food & Beverage Delivery: Efficiently served food and beverages to guests in a timely manner.
Table Management: Managed multiple tables simultaneously, ensuring all guests received attentive service.
Cleanliness & Maintenance: Maintained cleanliness and organization of dining areas, including setting up tables and clearing after guests.
Collaboration: Worked closely with kitchen staff and other waiters to ensure smooth service flow.