Ruslana Kononenko

Accommodation and registration of guests, documentation management, calculation.

• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
• Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
• Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
• Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
• Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
• Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
• Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
• Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
• Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
• Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
• Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
• Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Communicated repair needs to maintenance staff.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Worked with front desk to respond promptly to all guest requests.
• Placed orders for housekeeping supplies and guest toiletries.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Completed schedules, shift reports, and other business documentation.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Trained and mentored new staff on cleaning and safety protocols.
• Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.

Accommodation and registration of guests, quality control of room cleaning, documentation management, calculation.

• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Implemented staff training programs that improved service quality and increased customer loyalty.
• Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
• Resolved problems promptly to elevate customer approval.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.

Conducting diagnostic work, providing consultations, and developing a corrective plan by means of music, art, and play therapy. Conducting group and individual classes.

• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Planning and organization of entertainment events.