Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ruslana Locher

Painesville,OH

Summary

Dynamic and adaptable professional with experience at Cleveland Clinic, skilled in HIPAA compliance and problem-solving. Demonstrated ability to enhance patient care and streamline processes, achieving high customer satisfaction. Excelled in multitasking and organization, ensuring quality outcomes in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Cleveland Clinic
09.2022 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.

Nursing Student

Lakeland Community College
01.2024 - Current
  • Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
  • Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Reported abnormal findings or changes in physical, mental, and emotional conditions to RN.
  • Contributed to a safe and hygienic environment by adhering to strict infection control protocols and maintaining proper sanitation procedures.

Personal Shopper

Sam's Club
04.2020 - 08.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Education

Bachelor of Science -

Wilmington University
New Castle, DE
08-2022

Skills

  • HIPAA compliance
  • Multitasking and organization
  • Task prioritization
  • Patient monitoring
  • Decision-making
  • Problem-solving

Certification

Basic Life Support

Timeline

Nursing Student

Lakeland Community College
01.2024 - Current

Patient Access Representative

Cleveland Clinic
09.2022 - Current

Personal Shopper

Sam's Club
04.2020 - 08.2022

Bachelor of Science -

Wilmington University

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Ruslana Locher