Russ Carruth
McComb,Mississippi
Summary
Detail-oriented Examiner with 6 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 6 years of experience interviewing specialists, witnesses and claimants to compile information. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Claims Examiner with deep knowledge of property claims industry. Solid abilities in developing objectives and strategies to settle property claims. Excellent skills compiling, coding, categorizing and auditing information to process claims.
Overview
30
30
years of professional experience
Work History
Property and Casualty Adjuster
The Best Claims Solutions
11.2022 - 07.2023
- 3 remote desk deployments, serving State Farm
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues
- Examined claims forms and other records to determine insurance coverage
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
- Researched claims and incident information to deliver solutions and resolve problems
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims
- Directed and coordinated various investigations conducted by field investigation team
Property and Casualty Adjuster
State Farm
09.2019 - 11.2022
- Texas Hail storms, Kentucky tornado, Iowa wind storm, Pennsylvania wind storm, New orleans hurricane, multiple Louisiana hurricanes, South Carolina Hurricane
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Independent Insurance Adjuster
State Farm
07.2019 - 09.2019
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Independent Insurance Adjuster
State Farm
10.2018 - 11.2018
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Independent Insurance Adjuster
State Farm
09.2018 - 10.2018
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements
Independent Insurance Adjuster
State Farm
08.2017 - 11.2017
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements
Home Consultant
Clayton Manufactured Homes
12.2005 - 08.2017
- This job is about helping real people, with one of the biggest investments of their life, a Home
- Finding the right home is only the first step of many to follow
- Finding financing for the home, Homeowners Insurance, land if necessary, surveys, appraisals
- There is something unique about helping someone with the purchase of their Home
- A very rewarding experience to say the least.
- Reviewed and executed confidential documents, contracts and disclosures
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions
- Prepared and presented contracts and other legal documents to clients
- Developed new business and managed new and existing clients
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales
- Developed and implemented marketing strategies to maximize sales and attract new clients
- Performed home evaluations and developed competitive market analysis for individual homes
- Conducted weekly open houses and provided feedback to sellers on potential buyers
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy
Sales Executive
Yellow Book USA
02.2001 - 11.2005
- Maintain current accounts in Birmingham, Tuscaloosa, and Montgomery markets
- Also bring in any new business in all three markets, by means of cold calling or networking.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Director of Operations
Carruth Corporation
08.1999 - 01.2001
- Owned and operated 8 gas stations, a Subway, A Sneaky Pete's Hotdogs, A Chester Fried Chicken
- These businesses existed in our convenience stores
- The investors were myself and two brothers.
- Oversaw day-to-day production activities in accordance with business objectives
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
- Monitored budget and utilized operational resources
- Achieved team goals through formalized training plans, coaching, and performance management
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement
- Mentored and coached team members to foster productive and engaging work environment
- Established and monitored quality assurance standards to achieve operational excellence
- Defined, implemented, and revised operational policies and guidelines
- Monitored office workflow and administrative processes to keep operations running smoothly
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Trained new employees on proper protocols and customer service standards
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Supervised creation of exciting merchandise displays to catch attention of store customers
Restaurant Manager
Cotton District Grill
07.1997 - 08.1999
- Day to day restaurant business, Ordering product, Scheduling Wait staff, Kitchen staff, hiring-dismissing employees
- We did two-million dollars business in 1999, and didn't miss a monthly bonus in two years
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Correctly calculated inventory and ordered appropriate supplies
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Developed unique events and special promotions to drive sales
United States Navy
United States Navy
06.1993 - 07.1997
- I served 2 1/2 years duty on USS Carter Hall LSD 50
- My job on board ship was one of the Search and Rescue Swimmers who was on duty during any flight deck operations with Helicopters, and during well deck operations when on loading and off loading LCAC's
- AKA, Landing Craft aircraft cushions
- (Hovercraft)
Education
Associate Degree - General Studies
Southwest Mississippi Community College
Summit, MS05.1990
Skills
- Remodeled most of current home
- Can build or fix just about anything
- Strong work ethic
- Strong computer skills
- Team Collaboration
- Claims Processing
- Relationship Building
- Valuation Knowledge
- Critical Thinking
- Liability Determination
- Claims Evaluation
- Casualty and Property Loss
Languages
Spanish Beginner
References
Luke Brewer, Owner, State Wide Pools, 601-276-7450, Professional Patsy Blake, Owner, Blake Advertising Agency, 205-655-4564, Professional Darren Felder, General Manager of Clayton Homes of McComb, Ms., 601-249-2084, Professional Charlie Barcia, Manager for the Best IRS claims adjusting firm, (985) 687-4481, Professional James Uliberry, Manager for the Best IRS claims adjusting firm, (801) 654-0760, Professional Catherine Davis, Manager for The Best Claims solutions, 985-722-8420, Professional Marco Minor, Manager for The Best Claims Solutions, 214-926-6765, Professional
Timeline
Property and Casualty Adjuster
The Best Claims Solutions
11.2022 - 07.2023
Property and Casualty Adjuster
State Farm
09.2019 - 11.2022
Independent Insurance Adjuster
State Farm
07.2019 - 09.2019
Independent Insurance Adjuster
State Farm
10.2018 - 11.2018
Independent Insurance Adjuster
State Farm
09.2018 - 10.2018
Independent Insurance Adjuster
State Farm
08.2017 - 11.2017
Home Consultant
Clayton Manufactured Homes
12.2005 - 08.2017
Sales Executive
Yellow Book USA
02.2001 - 11.2005
Director of Operations
Carruth Corporation
08.1999 - 01.2001
Restaurant Manager
Cotton District Grill
07.1997 - 08.1999
United States Navy
United States Navy
06.1993 - 07.1997
Associate Degree - General Studies
Southwest Mississippi Community College
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