Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
RUSS EIHAUSEN

RUSS EIHAUSEN

Bluffton,SC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

EXECUTIVE SENIOR LEVEL MANAGEMENT, HUMAN RESOURCES,PRODUCT MANAGEMENT, BUSINESS DEVELOPMENT, PROGRAM MANAGEMENT, PROJECT MANAGEMENT, FACILITIES MANAGEMENT, SALES MANAGEMENT, PEOPLE MANAGEMENT, OPERATIONS MANAGEMENT, STRATEGIC PLANNING, PROPERTY INSPECTION,CUSTOMER SERVICE

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

Results-driven and highly motivated individual with years of professional experience in all facets of Senior-level management. Developed Property and Facilities management. Determined to drive organizational performance via experience and leadership. Organized, deadline-oriented, and self-motivated professional with expertise in retail management and employee management. Strong written and verbal communication skills as well as strong integrated marketing skills and e-commerce experience. Strong leadership and team-building skills. Developer of policies to promote a positive company culture.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Experienced in recruiting, training, and retaining high-caliber personnel with the ability to motivate employees to achieve the maximum result. Effective communicator with strong people management skills that promote strong and proficient employee teams who are driven by organizational goals.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Director of Operations

OCI Insurance and Financial Services, Inc.
Elkhorn, NE
09.2018 - Current
  • Member of the Executive Senior Management Team and Privacy Officer
  • Involved in Strategic Planning and Marketing on social media
  • Manages Communications and IT
  • Managing projects that require complex planning and integration of multiple tasks and details
  • Established positive and effective communication among unit staff and organization leadership
  • Established Policy Manuals - set, enforced, and optimized internal company policies
  • Devised processes to boost long-term business success and increase profit levels
  • Streamline processes and create efficiencies
  • Create organizational structures and procedures to support new business initiatives or company growth
  • Partnered with vendors and suppliers to effectively manage and budget
  • Advanced productivity KPIs by leading training on procedures and safety practices
  • Train new employees on proper protocols and customer service standards
  • Assisted in recruiting, hiring, and training team members
  • Train and guide team members to maintain high productivity and performance metrics
  • Director of HIPAA and Cyber Security programs
  • Created a Compliance department
  • Established and administered annual budgets with controls to prevent overages, and support sustainability objectives
  • Maintain Facilities and Building Management
  • Secure and maintain Vendor contacts.

District Sales Manager

Sears Hometown & Outlet Stores Inc.
Omaha, NE
07.2007 - 07.2018
  • Supervise locally owned stores and deliver high-quality services in the management of 14 multi-store formats District with annual sales of more than $24M
  • Contribute towards staff training and development activities; maintain brand standards in operations
  • Enhance customer satisfaction by delivering outstanding customer service
  • Completed store sales plans by maintaining sales and P&L financial performance and enhanced miscellaneous revenue opportunities by meeting and achieving organizational standards
  • Implemented and trained the Creating Customer Enthusiasm selling process and customer-for-life value proposition
  • Recognized to be a Hometown Superstar, Top 7 District Sales Managers #1 in region - 2010 Led implementation of Americas Appliance Expert Project with 5 other District Managers
  • Served on the District Manager Steering Committee in a regional leadership role for 4 years trainer of District Sales Managers in the Region for 10 years leading remodels in Full- Line stores and District with 14 Hometown Stores
  • Managed a Sales force of over 120 employees with a sales volume of approximately $16 million.

Store Manager

Sears Holdings
Omaha, NE
10.1989 - 07.2007
  • Demonstrated excellent professional expertise in mentoring Sales Managers and resolved all issues with strong business acumen
  • Guided workforces in delivering improved service to customers and enhanced customer satisfaction
  • Kept an eye on advanced techniques to remain competitive in the market and reviewed sales trends to attain revenue goals
  • Conducted detailed rend analysis and generated operational reports to identify and eliminate potential problems
  • Introduced new corporate and store point-of-sales systems and formulated process improvement policies.

Education

Bachelor of Science Business Administration - Business Admin (Human Resources)

The University of Nebraska-Lincoln
12.1992

High School Diploma -

Columbus Senior High School
05.1988

Skills

  • Sales Management Leadership Team Leader/Builder
  • Effective Communications Client/Customer Relations Process Improvement
  • Decision-Making Problem-Solving Conflict Management
  • Contract Review and Recommendations
  • Executive Level Leader
  • Compliance Management
  • Organizing fundraising campaigns
  • Project Management
  • Multi-Unit Operations Management
  • P&L Cost Control/Reduction Persuading/Influencing
  • Sales Coaching Optimize Opportunities
  • Customer Relations
  • Building & Facilities Management
  • Process Improvement Strategies
  • Policy and Procedure Implementation
  • Change Agent
  • Contract Administration
  • Business Growth Initiatives
  • Relationship Building
  • Policy/Program Development
  • Management Team Building

Certification

  • Certified Scrum Master 2021, 2025
  • Certified in National Home Inspector

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Operations - OCI Insurance and Financial Services, Inc.
09.2018 - Current
District Sales Manager - Sears Hometown & Outlet Stores Inc.
07.2007 - 07.2018
Store Manager - Sears Holdings
10.1989 - 07.2007
The University of Nebraska-Lincoln - Bachelor of Science Business Administration, Business Admin (Human Resources)
Columbus Senior High School - High School Diploma,
RUSS EIHAUSEN