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Russ Fulgham
Summary
Capable System / Network Administrator experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Knowledgeable with solid background in providing IT solutions and managing projects. Proven ability to deliver high-quality results in system upgrades, software installations, and network security implementations. Demonstrated excellent problem-solving skills and effective communication abilities to ensure successful project outcomes.
Overview
42
42
years of professional experience
Work History
IT Contractor
TechMate
06.2023 - Current
- Assisted customers with various types of technical issues via email, live chat and telephone
- Support MAC products and Office 365 for MAC at client location
- Help Desk and Customer Support NinjaOne and Zendesk
- VPN
- Network Support
- Hardware Upgrades
- Windows XP/Vista/10/11
- Technical Troubleshooting
- Customer Support Needs Assessment
- Hardware Diagnostics
- Account Administration
- Verbal and Written Communication
- System Performance Assessments
- Interpersonal Skills
- Tracking and Documentation
- Customer Service Support
- Documentation Development
- Teamwork and Collaboration
- Organizational Skills
- Troubleshooting Network Issues Defect Analysis and Resolution
- Attention to Detail
- Multitasking and Prioritization
- Resolving Problems and Incidents
- Customer Service
IT Support Specialist
SOOS / KCorp
06.2022 - 06.2023
- Overall Network Support and Management of Network systems, Printers, Phone and Mobile phone systems.
- Oversee Two Active directory domains, and Two MS 365 domains with AD replication Tenants, working with Windows applications, Exchange, SharePoint, OneDrive, 365 Apps and permissions
- Create and Manage Sharepoint sites
- Manage hardware with N-able and Ninja One, AV install and management, Purchases of new hardware, installation and management Vendor Management and Support
- VOIP Manage and Support Ring Central
- Mobile phone support and purchasing, ATT, Verizon, FirstNet
- Network Management and Administration
- System Management and Administration
- MS365 Administration
- Permissions control and administration Helpdesk on on-call support
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
System Network Administrator
A World For Children
03.2007 - 02.2022
- Network Administrator, responsible for all aspects of IT
- Maintained, designed, troubleshoot network for 13 offices across the state of Texas
- Order install and maintain all hardware and software and Hardware:
- Dell/HP Servers, Desktops, laptops Microsoft Software local and Office 365 Configuration install, Manage Windows Servers:
- Active Directory, DNS, DHCP VOIP experience hosted and local PBX
- Backup & Recovery: local and hosted tools / disaster recovery
- Antivirus Malware: software install, Manage, Clean User / Customer support
- SonicWall and Meraki Firewalls Network install, configuration and support
- Support, Configuration, and Administration of all network hardware, switches, routers, WiFi and warless devices
- Connectivity management, administration and design
- Management Copier support and contract processing
- Familiar with Network tools, ping, traceroute, Solarwinds, other remote management and patching software
- Preformed all pricing and purchasing related to IT or Technology hardware and services
- Worked with fiance with hardware / software concerns and Great Plains and implantation's to Bank Software
- Reviewed and recombined new hardware and software solutions for all aspects of the agency
- Reduced system downtime through proactive monitoring, troubleshooting, and maintenance of servers and network equipment.
- Managed the installation of new server racks with proper cable management techniques ensuring a clean, organized environment conducive to optimal performance.
- Optimized network efficiency with regular updates, patches, and hardware upgrades to ensure seamless operation.
- Proactively addressed networking issues by analyzing system logs, identifying patterns, and resolving problems before they escalate.
- Provided exceptional end-user support to troubleshoot hardware and software issues efficiently while minimizing operational disruptions.
- Conducted regular audits of the IT infrastructure to identify potential risks or vulnerabilities that could impact system stability or security.
- Administered user accounts by granting appropriate permissions on file systems, databases, and shared resources according to established security protocols.
- Implemented robust security measures for safeguarding confidential company data by configuring firewalls and antivirus software.
- Established strong working relationships with vendors and service providers to expedite assistance in addressing technical issues or acquiring necessary hardware/software components.
- Coordinated the migration of physical servers to virtual environments using virtualization technologies such as VMware or Hyper-V resulting in increased resource utilization.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Designed and evaluated WAN and LAN connectivity technologies.
- Researched and recommended new technologies and strategies for improving system performance.
- Implemented and maintained virtual private networks.
Car Salesman
Mac Haik Auto Group
08.2006 - 03.2007
- General Car Sales, new and used vehicles
- Maintain sales / customer paperwork
- Work with Sales Manager, Finance team and Maintenance departments
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
- Cultivated a professional network within the automotive industry to support ongoing sales success and dealership growth.
- Enhanced buyer confidence through honest communication regarding vehicle history reports, maintenance records, or warranty information.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly to ensure satisfaction.
- Organized test drives for interested clients, ensuring a positive experience that showcased vehicle performance.
- Managed inventory control processes by accurately tracking available cars on the lot and updating dealership software accordingly.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
Network Engineer
Chandler Information Systems
05.2004 - 06.2006
- Hardware software support
- Manage company servers and desktops
- Support 2 local developers; 12 India based developers and other staff
- Hardware and software support Milam County court, Milam County Sheriff office and land office
- Network design and installation
- Windows Server setup, configuration and administration
- Site backup of agencies with tape or local disk backups Experience with tape drives and tape loaders
Senior Network Administrator
Flextronics
05.2002 - 07.2004
- Manage local plant hardware, software and Network
- Support Desktop, laptop, IT functions of Manufacturing tools
- Experience with Cisco Switches and Routers
- Manufacturing / Manufacturing Hardware support, configuration and implantation
- Experience with ThickNet, TokenRing and Ethernet wiring, distribution and management
MFG / MTA / Support Engineering
IBM
03.1983 - 05.2002
- Manufacturing PC Boards electrical and optical test and repair
- Implementation of Optical Test equipment and programming
- Implementation of Network connection Optical Testers and test departments
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
High school diploma -
Temple High School
Temple, TXSkills
- WAN
- LAN
- Microsoft Windows Server
- DNS / DHCP
- Active Directory
- Backup & Recovery
- Network Firewalls
- Computer Networking
- Network Administration
- VoIP
- SharePoint
- IT support
- RMM & Ticket System Experience
- IOS & MAC OS
- Remote access software
- Customer service
- Operating Systems
- Microsoft Exchange
- Help Desk Support & Configuration
- SolarWinds Experience
- TCP/IP
- Disaster Recovery
- Network Infrastructure
- Some SQL
- Network Monitoring
- System Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Contractor
TechMate
06.2023 - Current
IT Support Specialist
SOOS / KCorp
06.2022 - 06.2023
System Network Administrator
A World For Children
03.2007 - 02.2022
Car Salesman
Mac Haik Auto Group
08.2006 - 03.2007
Network Engineer
Chandler Information Systems
05.2004 - 06.2006
Senior Network Administrator
Flextronics
05.2002 - 07.2004
MFG / MTA / Support Engineering
IBM
03.1983 - 05.2002
High school diploma -
Temple High School
Interests
Fishing
Scuba Diving
Grand Kids / Family
Cruising
Travel
Languages
English
Full Professional
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leaveStock Options / Equity / Profit SharingSimilar Profiles
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