Russ Kocher
Bosch Rexroth
Northampton,PA
30
years of professional experience
Results-driven logistics professional with over 10 years in team management and supply chain optimization. Led initiatives that improved inventory management and demand planning, enhancing operational efficiency. Known for effective decision-making and problem-solving in high-pressure environments, consistently achieving operational goals through collaboration and adaptability.
Work History
Logistics Planning Manager
7 Years 3 Months- Led cross-functional teams to optimize inventory management and distribution operations.
- Identified areas of opportunity for process improvement, leading to increased efficiency and reduced errors.
- Streamlined supply chain processes, enhancing efficiency and reducing lead times.
- Analyzed performance metrics to identify areas for improvement and drive continuous improvement.
- Managed vendor relationships, ensuring timely deliveries, and effective issue resolution.
Logistics Planning Group Leader
8 Years 4 Months- Led cross-functional teams to enhance operational efficiency and streamline manufacturing processes.
- Mentored junior team members, fostering skill development and enhancing team productivity.
- Oversaw project timelines, ensuring alignment with organizational goals and timely delivery of key milestones.
- Analyzed performance metrics to identify areas for process enhancement and drive strategic decision-making.
- Facilitated regular meetings to communicate updates, align objectives, and promote a culture of teamwork and accountability.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Customer Service Representative
5 Years 11 Months- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
Production Assembler/Conversion Specialist
8 Years 5 Months- Assembled hydraulic valves following precise specifications to ensure product quality and functionality.
- Conducted quality inspections to identify defects, ensuring adherence to Bosch Rexroth standards.
- Trained new assemblers on equipment operation and assembly techniques, fostering a productive work environment.
- Maintained a clean and organized workspace, allowing for efficient workflow and adherence to safety protocols.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased product output by consistently meeting daily production goals and maintaining a high level of productivity.
- Supported a positive work environment within the team through active engagement, open communication, and consistent punctuality.
Education
High School Diploma
No Degree - Business
Skills
Sales forecasting
Forecasting strategy
Logistics operations
Supply chain management
Inventory control
Order fulfillment
Logistics control
Purchasing oversight
Procurement oversight
Operational management
Continuous improvement
Lean principles
Cross-functional coordination
Team management
Employee supervision
Problem-solving
Decision-making
Task prioritization
Excellent communication
Verbal and written communication
Team leadership
Adaptability and flexibility
Risk management
Vendor management
Timeline
Logistics Planning Manager
Bosch Rexroth
05.2019 - CurrentRead More
Logistics Planning Group Leader
Bosch Rexroth
01.2011 - 05.2019Read More
Customer Service Representative
Bosch Rexroth
01.2005 - 12.2010Read More
Production Assembler/Conversion Specialist
Bosch Rexroth
07.1996 - 12.2004Read More
Northampton Community College
No Degree from Business
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Northampton Area High School
High School Diploma
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