RUSS LUTHER
MACON,Georgia
Summary
Dynamic and results-oriented professional with over 33 years of experience dedicated to enhancing business performance through a unique blend of knowledge and skills. Proven ability to thrive in both independent and collaborative environments, utilizing a strong work ethic to swiftly adapt to evolving processes and drive organizational goals. Committed to fostering growth and efficiency, consistently focused on meeting company needs while elevating service value. Resourceful problem-solver with a passion for delivering impactful results that contribute to overall success.
Overview
33
33
years of professional experience
Work History
Equipment Finance-Senior Lease Administrator
Wells Fargo Bank N.A.
09.2007 - 12.2024
- Evaluated processes for improvement opportunities while ensuring compliance with applicable regulations.
- Assisted customers in understanding the features of products or services offered by the company.
- Developed strong communication skills to effectively interact with customers, vendors, and coworkers.
- Monitored progress of open tickets until resolution was achieved or escalated accordingly.
- Collaborated effectively with other departments within the organization to resolve customer issues quickly.
- Implemented strategies designed to improve overall customer satisfaction levels.
- Resolved customer complaints promptly and professionally.
- Utilized problem-solving techniques to address customer concerns in an efficient and timely manner.
- Maintained knowledge base documents containing detailed instructions on how to resolve common issues.
- Participated in team meetings focused on improving operational efficiency through process optimization initiatives.
- Built strong customer relationships through friendly and professional customer service.
- Reviewed customer support requests to ensure timely and accurate response.
- Analyzed customer feedback to identify potential areas of improvement.
- Followed standard operating procedures during daily inspection activities.
- Maintained accurate records of all inspection results and corrective actions taken.
- Performed detailed inspections of products to ensure compliance with company standards and regulations.
- Trained personnel in quality control processes and procedures.
- Prepared required reports pertaining to quality for management.
- Collaborated with production personnel to resolve any issues related to product defects or quality control failures.
- Assisted in developing new procedures and processes for quality control purposes.
- Facilitated root cause analysis and corrective action for quality control issues.
- Developed and maintained detailed records of all lease agreements, including rent payments and tenant information.
- Assisted in the preparation of financial reports related to leasing activities.
- Generated monthly reports on leasing activity for internal review.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
- Identified ways to improve efficiency in operations and implemented process changes.
- Sought continuing education opportunities to stay current with industry trends.
Statistical Analyst/Inventory Control/Operations
GE Capital
11.1991 - 05.2007
- Prepared reports summarizing findings from exploratory data analysis.
- Analyzed customer segmentation to identify target markets for products or services.
- Validated accuracy of results by performing quality assurance checks on databases.
- Provided technical support for various research projects related to quantitative methods.
- Interpreted results obtained from statistical tests for accuracy and consistency.
- Maintained records of all activities related to the development of statistical models.
- Prepared detailed documentation of all processes used in the analysis of data sets.
- Supervised and provided instructions for workers collecting and tabulating data.
- Prepared data for processing by organizing information, checking for inaccuracies, and adjusting and weighting raw data.
- Determined inventory quantity needs, ordering more materials based on minimum or maximum levels.
- Assisted with physical inventories as required during end-of-year audits.
- Organized and maintained inventory records, ensuring accuracy of data entry and stock levels.
- Researched discrepancies between physical inventories and digital records.
- Created detailed reports on inventory management activities.
- Verified merchandise received against receiving documents, noting and reporting discrepancies and obvious damages.
- Coordinated with suppliers to ensure timely ordering and delivery of inventory.
- Developed and maintained inventory management policies and procedures.
- Investigated any reported discrepancies or issues related to inventory control.
- Managed daily operations of receiving, stocking, shipping and distribution processes.
- Evaluated existing processes for efficiency improvements when needed.
- Trained staff on safety procedures, quality standards, and equipment operation.
- Investigated customer complaints related to production issues and developed corrective actions plans as needed.
- Tracked and enforced quality control standards.
- Enforced safety regulations to promote accident-free workplace.
- Scheduled and coordinated the delivery of materials to production lines.
- Prioritized projects and available resources, completing work on time and within budget.
- Re-prioritized work and plans to meet changing deadlines and priorities.
- Led and measured daily processes, promoting excellent order fulfillment and production.
- Created and maintained detailed production reports.
- Utilized Lean Manufacturing principles to maximize efficiency and reduce costs.
- Ensured adherence to established policies and procedures throughout the production facility.
Education
Bachelor of Science (B.S.) - Mathematics, Business and Computer Science
Southern Wesleyan University
Central, SC12.1990
Skills
- Strong customer support skills
- Technical writing expertise
- Customer relationship management
- Customer relationship development
- Service delivery improvement
- Cybersecurity protocol management
- Service level agreement monitoring
- Comprehensive reporting documentation
- Adept at managing multiple responsibilities
- Time management skills
- Consistent dependability
- Effective problem-solving strategies
- Client relationship management
- Project coordination support
- Proficient in building professional relationships
- Meticulous data organization
- Management of issue resolution
- Data-informed decision making
- Cross-functional team coordination
- Team-based problem solving
- Attention to detail
- Adaptable to new challenges
- Adept at utilizing digital technologies
- Competent in using Microsoft Office software
- Lease agreement oversight
- Monitoring lease compliance standards
- Skilled in financial structuring for leaseholds
- Lease compliance evaluation
- Lease evaluation expertise
- Regulatory compliance oversight
- Lease document analysis
- Conducting comprehensive leasehold evaluations
- Lease regulatory administration
- Proven track record in service delivery
- Effective team collaboration
- Analyzing lease agreements
- Proficient in telephone and email correspondence
- Analytical problem-solving skills
- Client relations proficiency
- Familiarity with leasing standards
- Fostering collaborative relationships
- Effective application management
- Team collaboration
- Thorough documentation methods
- Effective file organization
- Expertise in office administration
- Strong relationship management
- Workflow optimization methods
- Strategic client management
- Administrative oversight
- Proficient issue escalation
- Streamlining maintenance requests
Languages
English
Native or Bilingual
Timeline
Equipment Finance-Senior Lease Administrator
Wells Fargo Bank N.A.
09.2007 - 12.2024
Statistical Analyst/Inventory Control/Operations
GE Capital
11.1991 - 05.2007
Bachelor of Science (B.S.) - Mathematics, Business and Computer Science
Southern Wesleyan University