Russalee Ford
Brooklyn,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
National Grid USA
12.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Real Estate Agent
Oxford Reality
05.2019 - 04.2021
- Sold, Rented, and Leased properties Utilized CRM software to create and secure leads
- Created comprehensive excel sheets to consult clients with necessary information on market conditions
- Created my own marketing material to successfully generate leads
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Store Manager
T-Mobile - New York, NY
01.2018 - 09.2019
- Implemented marketing and sales strategies which have led to consistent monthly revenue growth
- All back office and operational duties
- Staff training
- Visual merchandising
- Scheduling
- Staff performance appraisals
- Inventory
- Direct mailing advertising.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
Sprint Wireless
01.2015 - 01.2018
- Manages daily sales floor operations to deliver an outstanding store experience that improves Customer loyalty
- Effectively partners with customers and co-workers to resolve complex customer situations, conducts weekly observations and provides effective feedback to sales consultant's process to maximize performance.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
BBA - Marketing
Brooklyn College
Brooklyn, NY06.2024
Skills
- Microsoft Office
- IOS
- CRM
- Real Estate Agent License
- Sales
- Call Management
- Appointment Scheduling
- Data Entry
Timeline
Customer Service Representative
National Grid USA
12.2021 - Current
Real Estate Agent
Oxford Reality
05.2019 - 04.2021
Store Manager
T-Mobile - New York, NY
01.2018 - 09.2019
Assistant Store Manager
Sprint Wireless
01.2015 - 01.2018
BBA - Marketing
Brooklyn College
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