Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Russel Blake

Pikesville,MD

Summary

To utilize my technical knowledge to assist in the technological growth and security of a professional enterprise. To apply my skills as a self-motivated individual who is always willing to learn, grow and expand my technical knowledge.

Overview

26
26
years of professional experience

Work History

Tech Support

Namyanka Performing Arts Training Center
01.2015 - Current
  • Responsibilities are to maintain network support, all hardware and software upgrades to Mac, Windows computer systems, printers, scanners.
  • Maintained and coordinated maintenance of network peripherals, such as printers.
  • Troubleshoot all hardware and software issues.
  • Assisted in designing and maintaining the network infrastructure.
  • Provided technical support to users experiencing issues.
  • Oversee the daily performance of computer systems.

NOC Center Analyst

WorldXChange Telecommunications Company
San Diego, USA
01.1999 - 01.2002
  • My responsibilities were to monitor system operations, network outages, create tickets.
  • Trouble shooting of systems utilizing my extensive knowledge of TCP/IP protocols.
  • Take calls from international vendors to begin, investigate and/or escalate trouble tickets.
  • Coordinated network operations, maintenance, repairs, or upgrades.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Senior Network Technician

Collins Aerospace
  • Monitored the network management system.
  • Analyzed issues and assisted and provided customers with solutions to resolve issues.
  • Worked with senior team members to resolve major and complex network issues.
  • Worked as incident manager and kept detailed reports on all resolutions.
  • Worked in Transport function and familiar with ARINC protocols and components such as routers, switches, and firewalls and circuits.

Education

Network + Certification Course - Network Engineering

Community College Baltimore County
San Diego, CA
12.2022

GED -

New York State

Skills

  • LAN/WAN
  • Ethernet
  • SNMP
  • WiFi
  • VOiP
  • Oral communication
  • Written communication
  • Critical Thinking
  • Reading Comprehension
  • Network troubleshooting
  • TCP/IP configuration
  • Customer support
  • Incident management
  • Effective communication
  • Routing protocols

Personal Information

Title: CCNA – Cisco Certified Network Associate, A+ Certification, Windows Help Desk Knowledge & Experience, New York State GED

Timeline

Tech Support

Namyanka Performing Arts Training Center
01.2015 - Current

NOC Center Analyst

WorldXChange Telecommunications Company
01.1999 - 01.2002

Senior Network Technician

Collins Aerospace

Network + Certification Course - Network Engineering

Community College Baltimore County

GED -

New York State

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