Summary
Overview
Work History
Education
Languages
russelcepeda.service@gmail.com
Pinay Ako
LandBot
Sel Cepeda
Timeline
Generic

Russel Cepeda

Mesa,AZ

Summary

Self-motivated Virtual Assistant with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team.

Overview

24
24
years of professional experience

Work History

Customer Service

Mesa Public District
Mesa, AZ
08.2019 - 11.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Internet Research

Olgino
Scottsdale, AZ
03.2019 - 06.2019
  • Researched and analyzed various websites for relevant information.
  • Conducted in-depth web searches to locate hard-to-find data.
  • Developed search strategies to quickly identify relevant sources of information.
  • Evaluated the accuracy, relevance, and reliability of gathered data.

Meeting Minutes

Clerk of the Board
Yuma, AZ
12.2017 - 11.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Online Membership Management

Club Management
Centennial, CO
01.2017 - 11.2017
  • Developed and implemented comprehensive membership programs to increase member engagement.
  • Managed the budget for all membership activities, ensuring cost-effectiveness.
  • Organized events and activities to promote membership growth.
  • Coordinated with other departments to ensure seamless integration of services for members.

Email Marketing

Merchant Growth
Colorado Springs, CO
01.2016 - 09.2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Live Webinar Assistance

Marcom Group
Rio Linda, CA
06.2015 - 12.2015
  • Operated resistance welding equipment to join metal parts together in accordance with industry standards.
  • Performed quality checks on welds using X-Ray and other testing methods.
  • Set up and maintained welding machines, tools, jigs, and fixtures according to specifications.
  • Adjusted welding parameters such as current, voltage, speed, time, and power to achieve desired results.

Payments and Invoicing

Acro Service
San Francisco, CA
11.2014 - 04.2015
  • Performed data entry of invoices into financial systems and databases.
  • Compiled invoice information, including customer name, product or service purchased, cost and date of purchase.
  • Researched discrepancies in billing documents to resolve errors or omissions.
  • Prepared monthly reports detailing status of accounts receivable.

Email Reminders

HubSpot
Washington, UT
08.2011 - 09.2013
  • Created and implemented email campaigns to increase customer engagement.
  • Developed automated emails for customer onboarding, abandoned cart reminders, and other transactional emails.
  • Monitored email deliverability and optimized performance metrics such as open rate, click-through rate, and conversion rate.
  • Generated detailed reports on email marketing campaigns including ROI analysis and segmentation insights.

Calendar Management

Express Virtual
North, SC
08.2000 - 04.2005
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Appointments, Researching Restaurants and Reviews

Betterment
Hackensack, NJ
09.1999 - 12.1999
  • Collected data from online sources such as websites, articles, surveys and interviews.
  • Conducted interviews with experts in relevant fields to gain insights into current topics.
  • Processed raw data using statistical software packages like SPSS or Stata.
  • Analyzed qualitative information such as text documents, images, audio recordings or videos.

Education

High School Diploma -

Zambales National High School
P.I
06-1998

Languages

English
Full Professional
Tagalog
Full Professional

russelcepeda.service@gmail.com

  • Business Google Email Account

Pinay Ako

  • Canva Account

LandBot

  • Whatsapp Account

Sel Cepeda

  • Facebook Account

Timeline

Customer Service

Mesa Public District
08.2019 - 11.2023

Internet Research

Olgino
03.2019 - 06.2019

Meeting Minutes

Clerk of the Board
12.2017 - 11.2018

Online Membership Management

Club Management
01.2017 - 11.2017

Email Marketing

Merchant Growth
01.2016 - 09.2016

Live Webinar Assistance

Marcom Group
06.2015 - 12.2015

Payments and Invoicing

Acro Service
11.2014 - 04.2015

Email Reminders

HubSpot
08.2011 - 09.2013

Calendar Management

Express Virtual
08.2000 - 04.2005

Appointments, Researching Restaurants and Reviews

Betterment
09.1999 - 12.1999

High School Diploma -

Zambales National High School
Russel Cepeda