Russel Cruz

• Provide management coverage across Avenue Cafe, Grand Wok, TAP Sports Bar, In-Room Dining, MGM Buffet, and Morimoto.
• Lead daily restaurant operations, employee deployment, service execution, and guest satisfaction across multiple concepts
• Monitor labor, staffing, business volume, inventory, and operational needs to improve efficiency and control costs.
• Coach and develop employees, resolve guest concerns, and maintain strong MGM operational and service standards.

• Oversaw daily operations to ensure efficient brewery management and service quality.

• Developed training programs to enhance product knowledge and customer engagement.

• Managed inventory controls and scheduling to reduce waste and optimize labor resources.

• Resolved guest inquiries and complaints, ensuring excellent service experiences.

• Supervised daily operations of food and beverage service, ensuring high standards of quality and customer satisfaction.
• Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
• Led cross-functional teams in executing special events, enhancing guest experiences through meticulous planning.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.

• Forecasted sales for upcoming weeks and reviewed reports weekly.

• Maintained consistent scheduling and appropriate staffing levels across all dayparts.

• Partner with chefs and restaurant leaders to support food quality, inventory control, waste reduction, sanitation, safety, and company service standards.

• Drove daily sales to grow the return client base and maintained inventory controls to reduce waste.