Summary
Overview
Work History
Education
Skills
Timeline
background-images

Russel Hicks

Kalamazoo,MI

Summary

Dynamic and results-driven professional with extensive experience at Baybridge MFG, excelling in warranty claims processing and operational efficiency. Proven track record in enhancing customer satisfaction through effective problem-solving and team collaboration. Skilled in quality control and committed to continuous improvement, ensuring seamless customer experiences and reduced warranty costs.

Overview

23
23
years of professional experience

Work History

Part and Warranty Manager

Baybridge MFG
05.2014 - Current
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
  • Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
  • Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
  • Reduced warranty costs by implementing effective quality control measures and proactive maintenance strategies.
  • Led continuous improvement initiatives within the organization by identifying opportunities to enhance existing processes based on feedback from both internal and external stakeholders.
  • Facilitated efficient communication between all relevant departments involved in processing warranties, fostering a collaborative environment that supports successful resolutions.
  • Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
  • Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
  • Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.

Production Worker

Baybridge Mfg
01.2014 - 05.2014
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Production Worker

Merhow Industries
07.2013 - 01.2014
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Played key role in achieving production targets, consistently meeting daily quotas.

Sales Associate

Home Depot
01.2006 - 06.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Pest Technician

Griffin Pest Control
01.2008 - 07.2010
  • Streamlined documentation processes, maintaining accurate records of treatments and services provided to clients.
  • Performed structural repairs to prevent future pest entry points, safeguarding clients'' properties from reinfestation.
  • Conducted thorough inspections to assess the severity of infestations, customizing treatment plans for each case.
  • Developed strong relationships with customers by establishing trust through transparent communication regarding treatment expectations and results achieved over time.
  • Increased client retention with exceptional customer service and follow-up appointments for ongoing pest management.
  • Ensured compliance with federal, state, and local regulations governing the application of pesticides in residential and commercial settings.

Production Worker

Four Seasons
01.2006 - 06.2008
  • Interpreted blueprints accurately, building structures to exact specifications.
  • Used personal expertise and craftsmanship to complete residential and commercial renovations.
  • Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
  • Worked with raw materials to develop complete and commercially viable products.

Manufactured Housing Builder

Crest Homes
01.2003 - 01.2006
  • Worked closely with owners throughout process to keep projects in line with individual visions.
  • Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
  • Trained new staff on proper building techniques, site regulations and safety protocols.
  • Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.

Education

High School Diploma -

Sturgis High School
Sturgis, MI

Skills

  • Warranty analysis
  • Operational efficiency
  • Team management
  • Escalation handling
  • Claim processing
  • Warranty claims processing
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Computer skills
  • Organizational skills
  • Team collaboration
  • Active listening
  • Customer relations
  • Team building
  • Goal setting
  • Good judgment
  • Quality control

Timeline

Part and Warranty Manager

Baybridge MFG
05.2014 - Current

Production Worker

Baybridge Mfg
01.2014 - 05.2014

Production Worker

Merhow Industries
07.2013 - 01.2014

Pest Technician

Griffin Pest Control
01.2008 - 07.2010

Sales Associate

Home Depot
01.2006 - 06.2012

Production Worker

Four Seasons
01.2006 - 06.2008

Manufactured Housing Builder

Crest Homes
01.2003 - 01.2006

High School Diploma -

Sturgis High School

Similar Profiles

CREATE PROFILE
Russel Hicks