Russel Stear
Dahlonega,GA
Overview
33
33
years of professional experience
1
1
Certification
Work History
Director of Service Support
LGMG North Americia
Dawsonville, GA
01.2019 - 04.2024
- Developed and maintained the comprehensive service support processes to ensure customer satisfaction.
- Trained and Managed a team of 10+ technical support personnel, providing Training, guidance and direction to promote successful outcomes by working with the service departments of all size of rental companies and end users.
- Analyzed customer feedback on service performance and developed strategies for continuous improvement.
- Established policies, procedures and standards related to the delivery of service support solutions.
Service Manager
United Rentals
Gainesville, GA
01.2016 - 12.2018
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Provided technical phone support to United Rentals Field service technicians.
Service Manager
Ahern Rentals
Atlanta, GA
01.2015 - 01.2017
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Created standard operating procedures for all service functions.
Vice President
Alliance Rentals, LLC
Dahlonega, GA
01.2011 - 01.2014
- Stockholder and 40% Owner
- Developed and executed strategic plans to support the vision of the organization.
- Negotiated contracts with vendors for services, products and supplies.
- Formulated policies that improved operational efficiency and productivity.
- Sold to Ahern Rentals
Service Director
Nations Rent/Sunbelt Rentals
Atlanta, GA
01.2004 - 12.2010
- Managed the service departments of 15 rental locations in Georigia
- Managed daily operations of customer service department, including scheduling, training and supervising staff.
Service Manager
United Rentals
Atlanta, GA
01.1998 - 01.2004
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Factory Manager
Reachlift Manufacturing
Atlanta, GA
01.1991 - 11.1997
- Research and Development of the first electric drive scissor lift.
- Analyzed production data to identify areas for improvement in efficiency and effectiveness.
- Planned and coordinated workflow throughout the factory.
- Managed the hiring process of new staff members as well as provided training and development programs for existing staff.
- Resolved any issues related to machinery or equipment breakdowns.
Skills
- Incident Management
- Staff Development
- Service Delivery Optimization
- Technical Support
- Decisive Decision-Making
- Conflict Management
Certification
Expert Witness
ANSI Standards
Train the Trainer qualified
Timeline
Director of Service Support
LGMG North Americia
01.2019 - 04.2024
Service Manager
United Rentals
01.2016 - 12.2018
Service Manager
Ahern Rentals
01.2015 - 01.2017
Vice President
Alliance Rentals, LLC
01.2011 - 01.2014
Service Director
Nations Rent/Sunbelt Rentals
01.2004 - 12.2010
Service Manager
United Rentals
01.1998 - 01.2004
Factory Manager
Reachlift Manufacturing
01.1991 - 11.1997
Expert Witness
ANSI Standards
Train the Trainer qualified
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