Russel Jason Gerardo
Corona,NY
Summary
Dedicated Personal Care Assistant with a strong work ethic and compassionate caregiving experience at Rockaway Home Care. Proven ability to enhance client wellness through effective grooming assistance and emotional support. Recognized for building lasting relationships and exceeding client expectations, ensuring a nurturing environment for all.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Rockaway Home Care
01.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Front Counter Customer Service Representative
Nu-way Cleaners And Tailors
01.2021 - 03.2022
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Built strong relationships with regular customers by delivering personalized service that exceeded expectations.
- Streamlined order processing for quicker turnaround times, resulting in increased repeat business.
- Managed cash transactions accurately and responsibly, ensuring proper accounting of daily sales totals.
Front Counter Customer Service Representative
Oxford Dry Cleaner’s
01.2016 - 04.2021
- Effectively resolved customer complaints, demonstrating empathy and maintaining professionalism at all times.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Maintained a clean and organized front counter area, contributing to a welcoming environment for customers.
- Handled telephone inquiries professionally and courteously, providing accurate information to callers.
- Contributed to achieving sales targets by actively promoting special offers and discounts available to customers.
- Enhanced customer satisfaction by efficiently managing front counter operations and addressing inquiries in a timely manner.
Education
High School Diploma -
Aiea High School
‘Aiea, HI05.2005
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate caregiving
- Compassionate patient care
- Dressing assistance
- Meal preparation
- Medication administration
- Strong work ethic
- Complaint handling
- Customer service
- Teamwork
- Time management
- Attention to detail
- Multitasking
- Customer service excellence
- Understanding customer needs
Certification
- PCA - Personal Care Aide
- Technical Support , IBM - 4/16/2025
Timeline
Personal Care Assistant
Rockaway Home Care
01.2022 - Current
Front Counter Customer Service Representative
Nu-way Cleaners And Tailors
01.2021 - 03.2022
Front Counter Customer Service Representative
Oxford Dry Cleaner’s
01.2016 - 04.2021
High School Diploma -
Aiea High School
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