Russell Aiken
Vernon,CT
Summary
Organized Warehouse Supervisor offers five years of shipping and receiving experience acquired through warehouse roles. Excels in managing warehouse logistics and leading inventory audits.
Versed in purchasing, vendor relationship management and shipping documentation.
Skilled Parts Sales Associate with expertise in sales, customer service and compliance.
Flexible team player with strong problem-solving skills and interpersonal abilities.
Overview
16
16
years of professional experience
Work History
Acoustical Ceiling Installer
John Parker DBA Suspended Ceiling Service
04.2016 - Current
- Assisted in troubleshooting any issues that arose during the installation process, ensuring quick resolution and minimal delays.
- Checked site and reported structural issues.
- Collaborated with contractors, and clients to ensure seamless integration of acoustical ceilings with other building elements.
- Assisted in bidding processes by providing accurate estimates for labor and materials required for acoustical ceiling installations.
- Increased overall team productivity by providing mentorship and guidance to new acoustical ceiling installers.
- Demonstrated attention to detail with accurate reading and interpretation of architectural drawings and specifications for each project.
- Prepared work area, tools and equipment for job site.
- Maintained a clean worksite throughout the installation process, minimizing disruptions to ongoing building operations.
- Enhanced job site safety through proactive identification and mitigation of potential hazards related to acoustical ceiling installations.
Assistant Warehouse Manager
West Springfield Auto Parts
07.2011 - 04.2016
- Boosted warehouse operations by overseeing dispatching and setting optimal employee schedules.
- Developed and maintained knowledgeable and productive team employees.
- Managed resource allocation and scheduling of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring compliance of procedures.
- Organized records of fleet vehicles, schedules and completed orders.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Supervised warehouse operations by managing/directing staff during shifts.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Integrated warehouse operations with existing and new business processes.
- Complete timely and accurate daily logs to keep internal reporting accurate and track materials movement.
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Parts Counter Salesperson
West Springfield Auto Parts
07.2009 - 07.2011
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Assisted customers with diagnosing problems for automotive parts/equipment and purchasing necessary replacements.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Excellent communication skills, both verbal and written.
- Assisted customers with diagnosing problems for various automobile equipment and purchasing necessary replacements.
- Delivered merchandise to business locations for use in repairs or direct sales
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Commercial Parts Manager
AutoZone
09.2008 - 06.2009
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Ordered parts for customers, repair shops, and service departments for use in automobile equipment.
- Built rapport with key accounts through consistent follow-ups on outstanding orders or addressing any concerns that might arise during the transaction process.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Oversaw regular audits of physical inventory counts, ensuring accuracy and compliance with company policies.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Managed annual performance reviews for staff members, providing constructive feedback and setting goals for professional growth within the company structure.
HVAC Technician
Pro-Mech, Inc.
06.2008 - 09.2008
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Surveyed building layout and gathered materials needed prior to completing repairs.
Education
Business Administration And Management 1990
Holyoke Community College
Holyoke, MABachelor of Science - HVAC Certificate
Baran Institute of Technology
East Windsor, CT03.2008
High School Diploma -
Westfield High School
Westfield, MA06.1988
Skills
- Inventory Restocking
- Teamwork and Collaboration
- Shift Scheduling
- Acoustical Tile Installation
- OSHA Compliance
- Customer Relations
- Invoice Preparation and Processing
- Upselling strategies
- Problem solving skills
- Customer Needs and Assessment
Timeline
Acoustical Ceiling Installer
John Parker DBA Suspended Ceiling Service
04.2016 - Current
Assistant Warehouse Manager
West Springfield Auto Parts
07.2011 - 04.2016
Parts Counter Salesperson
West Springfield Auto Parts
07.2009 - 07.2011
Commercial Parts Manager
AutoZone
09.2008 - 06.2009
HVAC Technician
Pro-Mech, Inc.
06.2008 - 09.2008
Business Administration And Management 1990
Holyoke Community College
Bachelor of Science - HVAC Certificate
Baran Institute of Technology
High School Diploma -
Westfield High School
Similar Profiles
John LopezJohn Lopez
Warehouse Manager II at Securaplane Technologies Dba Parker HannifinWarehouse Manager II at Securaplane Technologies Dba Parker Hannifin
Tory StrattonTory Stratton
Construction Worker at John ParkerConstruction Worker at John Parker
Vida DufieVida Dufie
Caregiver at John D ParkerCaregiver at John D Parker