Russell A Keating
Manassas,VA
Overview
46
46
years of professional experience
Work History
Management & Program Analyst GS-343 GS13-08
Office of Personnel Management
Washington, District of Columbia
11.2021 - Current
- Developed and presented comprehensive reports to management utilizing diverse data sources.
- Conducted detailed analyses of automated systems and operational activities, identifying key issues.
- Collaborated with program managers to review trends and formulate solutions for negative outcomes.
- Created process flow charts for assigned program areas to enhance visual understanding.
- Maintained seating charts for all Claims 1 branches, ensuring efficient space utilization.
- Tracked inventory of Claims 1 toner supplies, ensuring adequate availability for mission needs.
- Served as Purchase Card holder, managing timely ordering and reconciliation of office supplies.
- Led Annual Toys for Tots Program and coordinated multiple veteran ceremonies at OPM.
Program Manager (Branch Chief) GS-340 GS13 – 06
Office of Personnel Management
Washington, District of Columbia
01.2021 - 11.2021
- Executed strategic plans aligned with organizational mission to achieve operational objectives.
- Administered program activities while managing staff for effective execution of tasks.
- Tracked cases in Court Order Retirement Tracking System, maintaining accurate case files.
- Compiled weekly reports on incoming and completed cases to monitor overall progress.
- Implemented communication mechanisms to clarify responsibilities and deliver performance feedback.
- Managed customer expectations by ensuring timely responses to inquiries.
- Enhanced accuracy of legal specialists through targeted training based on error trend analysis.
- Oversaw standard operating procedures to ensure consistent processing in Court Order Benefits Branch.
Management & Program Analyst GS-343 GS13-06
Office of Personnel Management
Washington, District of Columbia
09.2018 - 01.2021
- Develops and presents reports to management utilizing numerous sources.
- Presents findings and conclusions about problems identified together with recommended solutions.
- Performs detailed analysis and studies of automated systems and operational activities.
- Works collaboratively with program managers to review trends in program areas and assist in developing resolution for negative trends.
- Develops and produced process flow charts for assigned program areas.
- Assists with coordinating interviews for program office vacancies.
- Scheduled and managed WebEx meetings for RS Claims 1.
- Created Job Aid for using WebEx by Claims 1 staff.
- Conducted training for individual assigned WebEx accounts as needed.
- Designated as co-lead for Claims 1 seating realignment project.
- Worked with program office managers to develop plan for realigning claims 1 seating. Ensuring that there should be minimal disruption of workflow.
- Produced several colored seating charts identifying assigned seating areas for claims 1 staff.
- Produced color coded cubicle signs for all C1 employees, identifying individual and assigned branch.
- Printed and placed color-coded cubicle signs for C1 Branches identifying individual, position and which assigned branches.
- Produced Access Database for tracking quality and quantity of work for Claims 1 management staff.
- Produced Access data bases for DC Retirement Operations and Retirement Eligibility Services (RES) Fraud Branch to track all reported cases and to provide accurate reporting to management of status of cases.
- Developed Access Data base for Retirement Services, DC Operations to track all assigned IT equipment, ensuring that equipment is properly tagged, logged to individual employee and accounted for.
- Developed inventory sheet for Claims 1 toner for individual use printers and copiers, ensuring Claims 1 maintains adequate supply to meet mission needs.
- Recommends replacement / upgrade of IT equipment for Claims 1.
- Researched requirements of staff.
- Researched equipment options to meet / exceed operational requirements.
- Provided management with recommendations and provided supporting arguments.
- Once equipment procured, insured it was issued and installed properly.
- Designated as co-lead for RS Claims 1 2019 Feds Feed Families.
- Designated as lead for RS Claims 1 2020/2021 Combined Federal Campaign.
Management & Program Analyst GS-343 GS 11-03
Office of Personnel Management
Washington, District of Columbia
03.2014 - 09.2018
- Responded to over 900 congressional inquiries in two years, leveraging on-the-job training.
- Reviewed and developed inquiries within three days of receipt, ensuring timely responses.
- Analyzed inquiries to determine immediate response capability and responsible OPM office.
- Notified appropriate Retirement Services offices of inquiries and escalated unresolved issues.
- Wrote clear responses explaining retirement laws and policies in layman's terms for annuitants.
- Ensured documentation and filing of responses in annuitants' case folders for accuracy.
- Created Team Track reports to monitor aging congressional inquiries for expedited closure.
- Led Critical Action Team to reduce backlog from over 1,200 to under 600 inquiries in one year.
Program Manager
Office of Personnel Management
Washington, District of Columbia
01.2011 - 03.2014
- Oversaw funding processes and managed project oversight for contractors delivering human capital improvements valued over $180M.
- Developed innovative policies and procedures to enhance organizational practices.
- Implemented a review and change control process for management plans.
- Monitored project funding, contractual obligations, and costs to prevent overruns through thorough invoice and report reviews.
- Facilitated kick-off meetings between client agencies and selected contractors to align project goals.
- Managed complex, high-impact projects requiring consultative expertise to define requirements.
- Analyzed and evaluated contractor management plans to ensure compliance with project standards.
- Recommended improvements in organizational methods and procedures based on audit findings.
Senior Human Resources Generalist / Recruiter
NIITEK Inc.
Chantilly, Virginia
07.2010 - 09.2010
Human Resource Manager / Director of Apprentice
Williams Steel Erection Company, Inc.
Manassas, VA
07.2001 - 07.2010
Recruiter/Staffing Consultant
Meridian Resources Inc.
Manassas, Virginia
03.2000 - 06.2001
Non Prior Service Recruiter
U.S. Air Force
03.1980 - 05.2000
Training
- 2014, Advanced COR Training
- 2013, Fundamentals of Project Management
- 2013, Basic COR Training (Level II)
- 2011, Principles of Federal Appropriations Law
- 2006, Human Resources Management Certification
- 2003, HR Generalist Certification Program
Timeline
Management & Program Analyst GS-343 GS13-08
Office of Personnel Management
11.2021 - Current
Program Manager (Branch Chief) GS-340 GS13 – 06
Office of Personnel Management
01.2021 - 11.2021
Management & Program Analyst GS-343 GS13-06
Office of Personnel Management
09.2018 - 01.2021
Management & Program Analyst GS-343 GS 11-03
Office of Personnel Management
03.2014 - 09.2018
Program Manager
Office of Personnel Management
01.2011 - 03.2014
Senior Human Resources Generalist / Recruiter
NIITEK Inc.
07.2010 - 09.2010
Human Resource Manager / Director of Apprentice
Williams Steel Erection Company, Inc.
07.2001 - 07.2010
Recruiter/Staffing Consultant
Meridian Resources Inc.
03.2000 - 06.2001
Non Prior Service Recruiter
U.S. Air Force
03.1980 - 05.2000